John Bugh Email & Phone Number

Irving, Texas, Us

Helping CPA's/Bookkeepers & SMB's accelerate their growth & reduce back office costs through software and a blended shore services approach.Successfully launched PathQuest BI software and grew software sales by 36% in FY 2022Successfully developed & launched PathQuest Accounts Payable Software to SMB/Accountant channel cross selling to existing customers for pilot period then GTM in October 2024.Lead a product team in India of 55 people to drive the PathQuest software. Product Features/Wire Frames/Sprint Reviews/Customer panelsLaunched PathQuest BOI platform for Accountants to generate revenue alternate revenue streams in October 2024. Projected filings 100,000 Have successfully grown the companies revenue in the last four years growing it from $4M a year to a run rate of $19.5M a year for current FY. New Acquisition Revenue FY 2024 projected $7.5MFY 2021 Growth of 77% in new salesFY 2022 Growth of 56% in new salesBuilt out and expanded a BDE team of 12 to cold call and generate leads from India/Philippines (100 dials a day/50 emails/25 LinkedIn) generating over 400 leads YTDRevamped all websites with new content, blogs, white papers & improved SEO by 60% Web leads have a close rate of 23%Implemented a marketing framework to productize solutions prior to GTM strategy with Total Addressable Market, Identifying Ideal customer profile, Persona's, pricing strategy to create a Predictable, Repeatable sales processRevamped all Marketing materials to drive consistent branding, messaging and story telling across all solutions.Hired content Strategy company to develop blogs, white papers, etc. to reinforce branding and messaging.Helped align the company to win numerous awards for our PathQuest software productsRolled out Ring Central/Sales Force/PandaDoc/Pardot/Zoom Info/ for streamlining the sales processSigned up Five Strategic Partnerships to leverage an aggregator model to drive additional channel sales resulting in 3 large customer wins of $20K plus MRR.

The Colony, Texas, Us

My role was to develop worldwide sales/marketing strategies for the company and drive top-line growth through indirect sales channel(Global Distribution Partners). I was responsible for building the business development area for the company. Additional responsibilities as the General Manager for The Locker Network business unit,(an LAI Games sister company).In FY2020 grew revenue by +26% with a record breaking month in Feb. 2020 of over $5.3 million in sales.Global Sales responsibility for North/South America, Asia/Pacific , Australia, Middle East/India and Europe.

Pune, Maharashtra, In

BIG4 Solutions is a focused business process consultancy group that creates value through setting up offshore shared services center's and delivering on all back-office work focused on the SMB market, with a global footprint devoted to helping clients transform their business by creating and capturing more value. With deep domain expertise in several verticals, we can help you optimize your business strategy, drive operational excellence and transform your technology systems and offerings

Worked on various projects to improve revenue, profitability and processes in two SaaS companies. Created sales playbooks, developed sales processes with pipeline metrics and sales organization structure with compensation models. Wrote sales playbook to improve speed to proficiency of on-boarding new sales team and revamped on-boarding experience. Helped establish Sales academy for new hire and refresher training for sales teams based on sales methodology, role plays and prospecting techniques. Created weekly, monthly and quarterly coaching/mentoring, pipeline reviews and other touch-points to drive better sales execution.

Westlake, Texas, Us

Directed the all tactical & strategic operating activities for this ERP business unit. The leader of a global management team with operations across North America, Australia & Europe who established the business & technology model transformation from perpetual license to a subscription revenue model. PE Buyout. •Drove organic growth 18% in FY18, 9.7% in FY17 & 3.5% for FY16 during a rebuilding year, while achieving 8% improvement in EBITDA •Cost reduction plan implemented which saved BU $500k over first 18 months to reinvest in strategic initiatives•Propelled lead generation by 27% YOY •Ignited customer segmentation through extensive data analytics, improving sales close rate by 3.5%•Improved CSAT scores by 9% in global support•Established steering committee for support escalated cases, reducing call volumes by 12% in first 6 months with closed loop process to engineering•Improved Sprint velocity by 44% within first 12 months•Reduced defects by 24% through automated QA & regression testing•Executive sponsor for developing the infrastructure for BU to move to level 3 hosting/SaaS environment with production, testing & training environments•Launched a new implementation process reducing the standard timeline from 12 to 7 months, leveraging customer journey mapping & higher CSAT scores of 86%•Improved NPS by 14 points in 15 months through updating key customer initiatives•Conceived & launched new training initiative using webinars & virtual training for 2100 attendees in 8 months with a CSAT rating of 85%•Created new hire 3 week training program to improve speed to proficiency focusing on better product knowledge with newly developed curriculum, company culture & “Oz Accountability” training•Improved employee engagement score by 4% in FY17 with specific actions, gaining a 32% improvement•Reduced AR from $2.2 million outstanding to under $750K within 9 months by developing a process of accountability, communication with customers & process documentation

Mountain View, California, Us

A division that is focused on the Accountants/Tax Preparer industry primarily selling high end tax preparation and accounting software. Was tasked with developing sales leaders and 450 internal sales people and 200 outsourced telesales people to effectively drive and execute programs by moving from a 100% inbound selling model to an outbound model delivering on over $350 million in revenue  Executed on a structured performance mgt process allowing us to upgrade sales talent across teams aligning the right talent with the right work  Evaluated low annual employee survey scores and executed on a plan to drive employee engagement over the last three years from 78% to 93%  Role modeled leadership profile and developed a high performing team promoting three leaders to other BU’s Designed and Implemented a sales chat strategy which has lead to $800K in annualized revenue for the last three years Worked on a cross functional team to develop consistent sales competencies mapped to job profiles across all sales BU’s at Intuit Key contributor in the one year strategic planning for APD Principle driver that developed and executed Finance Options which resulted in $5.8 million in FY09, $11 million in FY10 and $18 million in revenue in FY11  Developed strategies to turnaround a YOY decline in customer count on renewals which resulted in maintaining flat customer count for the last two FY’s and growth this FY by 2% 105K customers while delivering and growing revenue plan of $300 million+ Taught a continuous improvement mindset which resulted in incremental revenue growth of $2.7 million in FY10 and $1.3 million in FY 11 New sales acquisition revenue growth FY09 98% to plan of $30M (only there 9 months & caught up from a deficit of $6 M behind) FY10 125% revenue growth $36 M versus a plan of $28 M FY11 112% revenue growth $40 M versus a plan of $36 Awarded CEO Sales Club. (top 100 salespeople/leaders in company) for FY10 & FY11

Recruited to establish a North America division to meet corporate objectives. Developed all aspects from HR, legal contracts and all operations processes. Challenged with increasing revenues, profits & building a dynamic sales & operations organization from initial stages to a large scale enterprise. Based on North America results, my role was expanded to include the UK market. PE Buyout by Blackstone Pvt Equity66% increase in sales revenues ($116 million growth) generated over 3 year period from $58 to $174 millionDeveloped and managed financials to deliver 4% under on the operating budgetPart of the executive committee responsible for due diligence and acquisition of UpstreamCreated all HR policies, benefits and operational processes for the NA marketManaged global delivery team to achieve all KPI metrics for customersDeveloped strategic/tactical account plans for existing clients that were customer centric and sales focused achieving increased revenue of 17% Oversaw a sales organization that developed a US/UK robust pipeline of $250 million with an extended sales cycle of 12+ monthsDeveloped Finance & Accounting & Collections capabilities resulting in 6 new clientsDesigned and implemented a structured sales process mapped to a sales force automation tool resulting in accurate forecasting and 51% increase in prospect meetings during the first 6 months.Reduced sales cycle by 28 days and increased RFP submissions by 48% through restructuring of proposal preparation process to streamline response time and ensure consistency of information.Developed an aggressive marketing/PR campaign to increase brand recognition through publications, award and article submissions, email campaigns, web casts resulting in receipt of 11 awards.Development of a Go to Market plan mapped to company service offerings to strategically achieve specific business targets.Implemented a sales methodology to ensure predictable, repeatable revenue results.

Bangalore, Karnataka, In

Establish a North America sales and marketing organization as a coach and a player to achieve corporate objectives. Challenged with increasing revenues, profits and building a dynamic sales organization from initial stages to a large scale enterprise. Assumed full P&L and management responsibility for the strategic planning, new business development and management of sales staff. Developed all sales strategies, delivered executive level presentations, recruited and trained sales personnel, and led all business development initiatives with Fortune 1000 companies.245% increase in sales revenue ($40 million growth) generated over 2½ years (113% of quota personally achieved) Personally secured and negotiated $41 million in contracts with industry leaders Implemented a sales methodology to ensure predictable, repeatable revenue results. Developed marketing materials, case studies, presentations mapped to company service offerings to strategically achieve specific business targets

Challenged to lead an aggressive expansion of call center operations to achieve corporate objectives. Assumed full P&L and management responsibility for the strategic planning, new business development, management and sales staffing, marketing, and customer service for this call center outsourcing and services operation.Developed all sales and marketing strategies, delivered executive level presentations, recruited and trained business development managers and inside sales teams, and led all business development initiatives with Fortune 1000 companiesDrove sales revenues from $38 million to $89.6 million within a three-year period+42% increase in revenue for FY2000 +51 % increases in revenue for FY2001+10% increase in FY 2002

Miami, Florida, Us

Regional Manager, Comp USA - Denver, Colorado & Kansas Chosen by senior management team to direct the regional turnaround and return to profitability. Led complete turnaround within a nine-month period increasing sales volume 28% resulting in a net profit of 9.3% for this $360 million sales and service organization. Assumed full P&L and leadership responsibility for a staff of 600+ (sales, marketing, merchandising, customer service, inventory control, warehousing and shipping operations). Managed a team of 300 inside lead generation, account managers and outside account executives which generated $130 million in annual revenueCompUSA (now Telvista) Wichita, KS & Denver, CO General Manager• Complete P&L responsibility for a $40 million dollar a year sales operation which produced 28% YTD sales growth and net profit of 9.8%• Directly managed a $15 million dollar a year direct sales team with over 37 inside/outside sales people.• Direct responsibility for twelve managers and up to 120 sales/operations people.Awards: Ranked number 4 in the company out of 211 stores in selling Extended warranties for FY98 (was awarded a $15K bonus). Ranked number 4 in the company in total volume and percent in selling "Build to Order" machines. General Manager of the year for FY 1999.

Fort Worth, Tx, Us

RadioShack Wichita, KS,, Seattle WA 3/1992- 8/1997District Sales Manager • Total responsibility for sales and operations of 32 stores.• Recruiting/Hiring/Training for 32 store managers and 90 sales associates.• Complete profit and loss accountability for a $16 million dollar a year district.• Managed district administrator and responsibility for district office/training center.• Under my leadership the District was ranked in the top third of all districts nationwide as of 1/1997. Prior to my arrival it was ranked 167 out of 170 nationwide in 3/1995.Awards: 5 District Sales Manager of the Month awards in 1996. First Quarter Leaders club (12% TYD sales increase and 30% net profit turnaround) "Peak of Performance" national sales contest winner. Top ranked DSM in extended warranties in the division. Unprecedented award for ranking as the #1 region in the company three years in a row.RadioShack Sioux City, IA, Omaha & Lincoln, NE 5/1985 - 3/1992Store Manager • Grew a $600,000 a year store to $1 million in 19 months. (17 straight monthly sales gains). • Responsible for store inventory of up to $300,000.0 • Merchandising of a 2400 square foot store. • Sales/product/operations training and motivating of five full time employees. All ranked in the Top 10 in the district in overall sales performance.Awards: Numerous Store Manager of the Month awards. Won "Reach for The Sun" national contest.

Education record

Disruptive Strategy

The Effective Negotiating Class

Bs Management

Strategic Sales Mgt

Effective Speaking And Human Relations

Leadership Training For Managers