Travel Agent booking dream vacations for global destinations: land, sea & air

Music sync licensing and music publishing• Pitching music for multiple productions, TV series, movies, and advertisement using DISCO• Talent scouting using multiple databases (Extreme Music, Sound Cloud, Radiooo, Beat Stars, Alliance for Female composers, She is Music)• Handling music briefs, cue sheets, negotiations, contracts, and payment splits

Supported the Music Industry programs at University of Southern California - Thornton School of Music: Bachelors of Science and Masters of Science degrees

• Supporting the departments for Music Scoring and Music Technology at University of Southern California Thornton School of Music, Bachelors of Arts, Masters of Science and Doctoral of Music• Supported departments with 5+ live recording sessions a semester, musician unions, payroll and planning of $100,000+ annual budget and multiple guest lecturers each week• Partnered with record labels and studios for job placement and internships for student course credits

Grading papers for 2 undergraduate Music Industry courses at USC• Music Supervision class: 40 students, focus on music briefs, music spotting, music sync licensing, music clearance, series budgeting and usage between various forms of media (TV, film, videogames, advertising)• Basics of Music Industry class: 70 students focus on standard practices of music industry: copyrights, publishing, performance rights, record labels, music distribution, artist management, promotors, contracts, income streams and live performances

Music Industry & Program Manager o Teaching assistant for study abroad program in London, UK bringing 18 students together forming three student run bands mixed with students from USC and students from London’s International Contemporary Music Performance (ICMP) schoolo Self-driven independent work coordinating all concert, partnering with seven concert venues managers, organizing equipment transportation, partnering with multiple UK schools for professional photo shoots, collaborations with UK student musicians and recordings at Abbey Road Studios with all original songs being recorded, mixed and mastered and presented to the student musicianso Managed a team of undergrad music industry students focused on Public Relations, marketing, daily performance scheduling, social media, and brand management

• Return to Office Imitative: Constructed and developed a deck of guidelines and resources for returning cast and crew of the Empire Building Netflix Animation studio focusing on the human mind/body/soul element post pandemic• Developed training deck, guidelines and resource platform for Burbank Animation Studios: 171,000 sq ft and over 3,000 employees to implement operation plans & procedures for a COVID compliant work environment

Guest Service Manager, Front Desk/Concierge Services

Assistant to District Team LeaderAdministration and documentation for OfficeCreating, announcing and moderating team meetingsEvent planning and organization

Housekeeping Manager with a team of 300+

Leadership team for PRIDE resource group (People Respecting Individual Diversities in Everyone)Involvment with all six Disneyland Diversity Resource Groups:Compass - (Community of Pacific Islanders and Allies)Hola (Hispanic Organization for Leadership Advancement)Pulse (People United to Lead, Serve & Excel)CastABLE (Cast Appreciating, Supporting, Teaching Ability, Better Living, Equality)Families - Helping Disney Families Be Families

-Maintained an $18,000 budget specific to events and celebrations -logistics for planning, creating, monitoring, budgeting, announcing, and executing/facilitating all Events for 450 College Program students -assisted with College Program housing operations for the 257 students living in our student housing facilities -built cohesive partnerships with salaried leaders across the Disneyland Resort and off site vendors to ensure successful Events

•Opened 1901 (new private lounge) for Club 33 Members in Disney California Adventure•Manage private lounge and facilitate tours and itinerary planning for Club 33 Members•With complete confidentiality, partnered with Disney Senior Executives, foreign royal dignitaries, Fortune 500 Executives, and celebrities via phone, email, and in person to create itineraries for daily VIP Guests visiting Disney Parks & Resorts

Involved with the following major Disney Events:Disney California Adventure Re-Grand Opening 2012Disney Public Relations Holiday Event 2011Holiday Mom Blogger Event 2011Family Media Holiday Play Day 2011Disney's Candlelight 2011Mickey's Halloween Party Executive Invites 2011Public Affairs Endless Summer Celebration 2011Cast Service Awards 2011Club 33 Oktoberfest 2011Mickey's Halloween Party Executive Invites 2011Mickey's Halloween Party Mom Bloggers 2011Family Media Halloween Play Day 2011Little Mermaid/Star Tours Soundsational Press Event 2011Disney's Food & Wine Festival 2010World of Color premier- Disney's California Adventure 2010Disneyland 55th Anniversary Celebration - Disneyland 2010Food & Wine Festival 2008Toy Story Midway Mania attraction grand opening at Disney's California Adventure 2008Pixar Play Parade premier at Disney's California Adventure 2008Dream Quinceanera Ceremonies at Disneyland 2008Eli Manning Superbowl Ceremony at Disneyland 2008Chivas Soccor Team Photo Press Event at Disney's California Adventure 2008Innoventions Dream Home Grand Opening at the Disneyland ResortJulie Andrews book signing event 2008United States Postel Service Disney Stamp Release Event 2008Disney Scholarship Program Receipients Award Night 2008Disney VoluntEARS 25th Anniversary Celebration 2008Media Hosting for the following Disney events:Carsland and Disney California Adventure Re-grand opening 2012Pirates of the Caribbean IV World Premier 2011Justin Bieber/Ryan Seacrest question/answer event for WebCast winners in Disney's California Adventure 2010Captain E-O return to Disneyland 2010Disney D23 convention 2009Princess Tiana Showboat Jubilee Press Event 2009Summer Nightastic grand premier 2009Responsible for 100-2000 invited guests, press/media and VIPS per event for travel plans, check-ins and creating packets with event materials. Knowledge in Event System program: Rafiki

Facilitator for Disney Performing Arts:bands, choirs, dance groups, orchestras, fine arts - In park talent for non disney related perfomers

Computer knowledge in LMS and GUI systems for daily guest check-ins and check-outsCash handlingTraining New Hires on all hotel procedure and company policies

Create itineraries for daily VIP Guests visiting Disney Parks & ResortsExtensive partnership with Disney Senior Executives Worldwide, Foreign Royal Dignitaries, Fortune 500 Executives, Celebrities via phone, email and face to face contactComplete confidentiality of Disney knowledge and high profile Guest personnel information

Provide background knowledge in Disney Traditions,Heritage and Culture; Disney’s Policies and Procedures and expectations, facilitating up to 20-60 New Cast Members per Orientation Group.

Face to face contact for guests staying off Disney propertyTransportation and Theme Parks' ticket sales. Cash handling and exchange.Maintain relations with specific Good Neighbor Hotels while working their concierge desk alongside the Disney Desk.

Fall Graduate of the Emerging Leaders Program - Management Intern of SalesUnderwent leadership training in sales, management styles and effective workplace governance.Coached, mentored and developed teams focusing on exceptional Disney Guest Service and sales.Facilitated teambuilding events to encourage positive cast morale.Resolved guest inquiries providing technical and mentoring assistance to reservation sales agents.Assured all cast member agents were fully trained with products of the Respro System by evaluating, and assessing monitored live calls and reviewing recorded calls providing feedback.

Youth Education Series program (Y.E.S.) - Program FacilitatorFacilitated the "Energy and Waves" educational experiences with students from various elementary, middle, and high schools using hands-on projects and answering questions enhancing the overall instruction of the program.Focused on how Disney Imagineers used Physics to create Disney Attractions and Shows.Lead 15-30 students and chaperones in immersive experiences throughout Disney's California Adventure theme park.

Knowledge in hiring system S.A.P., VURV, various Government Hiring policies and Disney's HR policies and proceduresPreparation of potential candidates for Disney Job Interviews

Walt Disney Travel CompanyOversaw daily operations of office by scheduling issues, tracking all incoming calls, sending operatonal reports and partnering with all management to ensure successful and safe environment for all Cast Members. Experience in managing, fulfilling, and resolving requests/concerns from inbound guests' calls using effective verbal communication skills.Working in a fast-pace environment creating reservation request using RESPRO, LMS, Siebel and SBC.Employing effective written communication skills served on the opening team for Disney Hong Kong Travel via email bookings.Keeping lines of communications open between management and cast fostering an effective working environment. Knowledge in programs: Gems, Workbrain time recording, Avaya, CDS and NICE.

Directed, organized and maintained the musical performance of a 30-member school band.Coordinated, maintained, and distributed rehearsal schedules, and concerts at various venues throughout Northern California.Employed effective communication skills to create a working relationship between school administration, parents and band members.

Marketed highly functional merchandise to the general public achieving top 5% in sales.Trained and mentored in sales and marketing skills creating a diverse top sales team. Demonstrated creative communication skills, listening skills, and effective time-management.

Coordinated, created and implemented various after-school programs for underrepresented studentsPlaned and evaluated services to meet the objectives set by AmericorpsCounsel, mediate and resolve issues between administrators, co-workers, participants, and parents with diverse skills effectively mediating high tension, sensitive situations, resolving conflicts while maintaining mutual respect for all parties involved