Service Engineering • Implementing new product launching procedures• Sample evaluation and incoming inspections• Analysis of warranty claims data and service parts movement• Analysis of quality-related feedback from service network and customer support group• Implementation of countermeasures• Continuous interaction with factories• Development of “early warning system” • Reporting quality status and overall cost impactService Administration • Development and maintenance of independent service network• Service agreements and labor rates control• Development and implementation of service policies and procedures• Service education (course development and implementation)• Literature (co-development of service and operation manuals)• Budgeting and P&L control• Product recovery