John Bush Email & Phone Number

San Francisco, California, Us

I lead a team of Customer Success Managers supporting the Financial Services and Manufacturing customers across Canada.

San Francisco, California, Us

Manage all post-sales functions for a $70M+ customer portfolio leveraging a team of customer success resources, product specialists and architects. Responsible for driving successful adoption of Salesforce solutions, resulting in greater customer satisfaction, revenue retention, and incremental growth. Lead go-to-market success strategy and success account planning for Salesforce’s Top 100 Manufacturing accounts. Improve alignment with marketing, sales, and service for continued growth and revenue retention.

San Francisco, California, Us

Westchester, Illinois, Us

• Global business head of CRM that successfully transitioned the mindset of the organization to recognize salesforce as the system of engagement for our commercial teams • Responsible for engagement and adoption. Lead the CRM global governance committee.• Initiated a global sales training initiative that globally defines the Ingredion GTM strategy by identifying and training on critical sales moments • Managed the annual Global Key Account selection & deselection process resulting in increased focus on our most strategic accounts• Implemented tools & processes to allow the Global Key Account teams to collaborate internally resulting in shared wins and lessons learned• Create and socialize the global CRM roadmap based on the global executive teams strategic direction • Harmonized desperate regional CRM business processes into global standards to improve reporting accuracy and training• Influenced executive leaders to properly resource the CRM program within region to ensure scalability of CRM modules (CPQ, Pardot, Lightning, etc)

Westchester, Illinois, Us

• Responsible for managing the Salesforce Global Executive Steering team’s • Responsible for the overall global business engagement for 1000 CRM users in 5 distinct regions • Created, maintained & communicated the Global long term roadmap for new CRM features / modules identified by the commercial teams• Built and implemented a global training plan to drive consistency of use and increase user adoption • Harmonized disparate regional business processes into global standards to ensure accurate global reporting; Implemented a single global demand generation & sales process ensuring global pipeline forecast accuracy.• Created visibility for the global Go To Market team by implementing global reports and dashboards to drive business decisions

Arlington, Virginia, Us

Platoon Leader (Operations Manager)Brigade Personnel Chief (Human Resource Director)Company Commander (Operations Director)Battalion Executive Officer (Chief of Staff / Operations Director)Brigade Force Protection Officer -Afghanistan (Sr. Director Operations) Anti-terrorism Level II certified.Responsible for providing administrative support to over 1600 personnel over five geographical locations. Served as the military human resource and administrative advisor to senior military leaders. Executed and had oversight on all personnel actions, strength management, personnel readiness, unit policies and evaluations. Responsible for the training, discipline, health, welfare, morale, and safety of 11 Soldiers and their families.Area III Branch manager for a Postal division in the Republic of Korea. Responsible for the daily operations of three Army Post Offices and 22 unit mail rooms supporting over 9000 personnel geographically dispersed over 250 miles. Accountable for the maintenance and readiness of equipment and postal stock valued at over $1,000,000. Responsible for the training, discipline, health, welfare, morale, and safety of 28 Soldiers, 6 Department of the Army Civilians and their families.

Deerfield, Illinois, Us

Responsible for the delivery of Baxter BioSurgery CRM and Digital Marketing program. Managed CRM (salesforce.com), mobility (iOS), Cognos Reporting, digital marketing and form automation initiatives for the BioSurgery business unit while interfacing with cross functional teams from sales, marketing, operations, IT, and sales training. Served as a trusted advisor to business partners throughout the software development life cycle.

Dublin 2, Ie

* Salesforce.com Certified Administrator * Salesforce.com Certified Developer* Convert, update, and maintain client requirements according to comprehensive analysis specifications* Utilize agile methodology to turn client’s vision into a fully functional customer relationship management tool on the Salesforce.com platform* Gather functional business requirements & liaise with offshore development team to turn requirements into use cases and test scripts * Facilitate large scale data integration from various CRM systems to the Salesforce.com platform* Conduct data mapping to ensure proper data migration & integration from legacy systems to Salesforce.com

Chicago, Il, Us

Communicate, train and instutionalize procurement based tools such as Apttus (Salesforce.com), Self Serve Kiosk and other IT related systems. Champion new initiatives resulting from Apttus system enhancements and identify opportunities to make the procurement law department and our clients a more streamline, productive organization.Advise legal operations on what works well and any short falls with new IT systems that are instituted for the betterment of the Procurement Law Department.Conducts weekly training to all users of Apttus (salesforce.com), Motorola Solutions new contract management tool. Audit all North America and Global procurement contracts to ensure compliance prior to activating the record. Assist the Law Dept in all administrative tasks.

Artificial Intelligence For Business, Artificial Intelligence

B.S. - Law Enforcement And Justice Administration, Military Science, Leadership And Operational Art