John Bush Email and Phone Number
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With military leadership roots (Combat Veteran and Army Officer), John Bush is a season people leader with a passion for technology advancement. John has spent the last 14 years working with Fortune 500 organizations to realize value from their commercial technology investments. With a unique background covering roles within IT, Commercial Business, Consulting and Leadership, John provides the ability to establish a trusted advisor relationship with C-level executives. By understanding their business objectives and current pain points, John is able to create a vision and roadmap to enable Technology with a measurable outcome. John is passionate about growing others and believes that the true measure of any leader is the personal and professional success of their team. In his spare time, John coaches a youth wrestling organization that teaches our future leaders the value of respect, integrity, accountability and optimism. Future aspirations include leading CRM Strategy & Operations for organizations undertaking digital transformation and Customer Success Leadership.Self motivated, results-oriented professional with over 12 years of global people management and Salesforce implementation & program management experience in roles of increasing responsibility encompassing: CRM Strategy | CRM Program Management | Salesforce Configuration | Onshore & Offshore Delivery | Global Instance Management | Data Migration & Integration | Training Creation & Delivery | CRM Analytics / KPI's | CRM Architecture & Integration | Requirements Gathering | Digital Marketing | Sales Enablement | Digital Strategy | Digital Sales Aid | Sales Methodology | Sales Process Optimization | Business Value Currently hold the certified Salesforce Administrator (201), Salesforce Advanced Administrator (211), the Salesforce Certified Sales Cloud Consultant and Certified Service Cloud Consultant .
Salesforce
View- Website:
- salesforce.com
- Employees:
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Regional Vice President, Customer Success Portfolio LeaderSalesforce Mar 2024 - PresentSan Francisco, California, UsI lead a team of Customer Success Managers supporting the Financial Services and Manufacturing customers across Canada.
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Director Customer Success - Enterprise ManufacturingSalesforce Aug 2021 - Mar 2024San Francisco, California, UsManage all post-sales functions for a $70M+ customer portfolio leveraging a team of customer success resources, product specialists and architects. Responsible for driving successful adoption of Salesforce solutions, resulting in greater customer satisfaction, revenue retention, and incremental growth. Lead go-to-market success strategy and success account planning for Salesforce’s Top 100 Manufacturing accounts. Improve alignment with marketing, sales, and service for continued growth and revenue retention.
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Sr. Principle Customer SuccessSalesforce Feb 2019 - Aug 2021San Francisco, California, Us
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Global Head - Crm (Salesforce) & Key Account ExcellenceIngredion Incorporated Apr 2018 - Feb 2019Westchester, Illinois, Us• Global business head of CRM that successfully transitioned the mindset of the organization to recognize salesforce as the system of engagement for our commercial teams • Responsible for engagement and adoption. Lead the CRM global governance committee.• Initiated a global sales training initiative that globally defines the Ingredion GTM strategy by identifying and training on critical sales moments • Managed the annual Global Key Account selection & deselection process resulting in increased focus on our most strategic accounts• Implemented tools & processes to allow the Global Key Account teams to collaborate internally resulting in shared wins and lessons learned• Create and socialize the global CRM roadmap based on the global executive teams strategic direction • Harmonized desperate regional CRM business processes into global standards to improve reporting accuracy and training• Influenced executive leaders to properly resource the CRM program within region to ensure scalability of CRM modules (CPQ, Pardot, Lightning, etc) -
Sr. Manager - Global Customer Relationship Management (Salesforce - Crm)Ingredion Incorporated Jun 2016 - Feb 2019Westchester, Illinois, Us• Responsible for managing the Salesforce Global Executive Steering team’s • Responsible for the overall global business engagement for 1000 CRM users in 5 distinct regions • Created, maintained & communicated the Global long term roadmap for new CRM features / modules identified by the commercial teams• Built and implemented a global training plan to drive consistency of use and increase user adoption • Harmonized disparate regional business processes into global standards to ensure accurate global reporting; Implemented a single global demand generation & sales process ensuring global pipeline forecast accuracy.• Created visibility for the global Go To Market team by implementing global reports and dashboards to drive business decisions
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Operations Director (Major)Us Army Jun 2006 - Jan 2018Arlington, Virginia, UsPlatoon Leader (Operations Manager)Brigade Personnel Chief (Human Resource Director)Company Commander (Operations Director)Battalion Executive Officer (Chief of Staff / Operations Director)Brigade Force Protection Officer -Afghanistan (Sr. Director Operations) Anti-terrorism Level II certified.Responsible for providing administrative support to over 1600 personnel over five geographical locations. Served as the military human resource and administrative advisor to senior military leaders. Executed and had oversight on all personnel actions, strength management, personnel readiness, unit policies and evaluations. Responsible for the training, discipline, health, welfare, morale, and safety of 11 Soldiers and their families.Area III Branch manager for a Postal division in the Republic of Korea. Responsible for the daily operations of three Army Post Offices and 22 unit mail rooms supporting over 9000 personnel geographically dispersed over 250 miles. Accountable for the maintenance and readiness of equipment and postal stock valued at over $1,000,000. Responsible for the training, discipline, health, welfare, morale, and safety of 28 Soldiers, 6 Department of the Army Civilians and their families. -
Crm Implementation LeadBaxter International Inc. Jul 2014 - Jun 2016Deerfield, Illinois, UsResponsible for the delivery of Baxter BioSurgery CRM and Digital Marketing program. Managed CRM (salesforce.com), mobility (iOS), Cognos Reporting, digital marketing and form automation initiatives for the BioSurgery business unit while interfacing with cross functional teams from sales, marketing, operations, IT, and sales training. Served as a trusted advisor to business partners throughout the software development life cycle. -
Systems Integration Consulting Analyst - Cloud Computing (Salesforce.Com)Accenture Jul 2012 - Feb 2014Dublin 2, Ie* Salesforce.com Certified Administrator * Salesforce.com Certified Developer* Convert, update, and maintain client requirements according to comprehensive analysis specifications* Utilize agile methodology to turn client’s vision into a fully functional customer relationship management tool on the Salesforce.com platform* Gather functional business requirements & liaise with offshore development team to turn requirements into use cases and test scripts * Facilitate large scale data integration from various CRM systems to the Salesforce.com platform* Conduct data mapping to ensure proper data migration & integration from legacy systems to Salesforce.com -
Project Specialist (Salesforce / Apttus)Motorola Solutions Apr 2010 - Jul 2012Chicago, Il, UsCommunicate, train and instutionalize procurement based tools such as Apttus (Salesforce.com), Self Serve Kiosk and other IT related systems. Champion new initiatives resulting from Apttus system enhancements and identify opportunities to make the procurement law department and our clients a more streamline, productive organization.Advise legal operations on what works well and any short falls with new IT systems that are instituted for the betterment of the Procurement Law Department.Conducts weekly training to all users of Apttus (salesforce.com), Motorola Solutions new contract management tool. Audit all North America and Global procurement contracts to ensure compliance prior to activating the record. Assist the Law Dept in all administrative tasks.
John Bush Education Details
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Wharton OnlineArtificial Intelligence -
Western Illinois UniversityLeadership And Operational Art
Frequently Asked Questions about John Bush
What company does John Bush work for?
John Bush works for Salesforce
What is John Bush's role at the current company?
John Bush's current role is Salesforce Success Executive Driving Adoption, Engagement & Business Value.
What is John Bush's email address?
John Bush's email address is jo****@****ion.com
What is John Bush's direct phone number?
John Bush's direct phone number is +181540*****
What schools did John Bush attend?
John Bush attended Wharton Online, Western Illinois University.
Who are John Bush's colleagues?
John Bush's colleagues are Samaritha Patlori, Kat Conklin, 山邊美紗子, Greg Peszek, Kevin Hodgkins, Koushar Khan, Aravind Bijjala.
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