John C. Email & Phone Number

Ottawa, Canada Area

Environment: VMware ESXi, VMware vSphere, Windows Server 2012 R2, Windows Server 2016, Active Directory, Microsoft SQL Server, PowerShell, RedHat Enterprise Linux, Cisco IOS, Citrix XenApp, Citrix XenApp/XenDesktop, Veeam. BackupExec.

Ottawa, Canada Area

Typical responsibilities include:• Provide coordination, analysis, design, implementation and administration of IT solutions, including support of various operating systems and utilities.• Analyze Pythian's infrastructure and processes, as well as recommend to Pythian best practices and improvements to current operational processes and procedures.• Provide configuration and maintenance of various components including servers, storage, networks, and backup devices.• Provide administration of backup procedures and disaster recovery plans.• Provide proactive monitoring and respond to monitoring alerts, as well as carry out trouble shooting of operational problems.• Oversee backup, clustering, mirroring, and fail-over restoration and recovery of corrupted servers.• Develop and review action plans for maintenance, deployment, and upgrades.• As Team Lead, responsibilities include incident management, problem management, and problem resolution.• Implement service requests and design/implement technical procedures for complex changes.• Assist fellow team members on technical tasks as required. Provide ongoing advise, help and mentoring.• Research, plan, and implement various infrastructure migrations while limiting downtime to a minimum.Environment: Nutanix NX-3060-G4, Redhat Enterprise Linux, Oracle Enterprise Linux, CentOS Linux, RedHat Linux, Debian Linux BASH, Windows Server 2008 R2, Windows Server 2012, Active Directory, DNS/NAMED, DHCP/BIND, LDAP, RSA SecurID, SSL IPSec, Fortigate FortiOS, Cisco PIX, Cisco ASA, VMware ESXi, VMware vSphere, VMware Horizon View, Nagios.

Ottawa, Canada Area

Typical responsibilities include:• Collaboration with the team of software development and IT infrastructure professionals • Contribute to the design and development of network infrastructure and application features • Regular and emergency maintenance of production environment • Write functional specifications, design and other technical documentation • Provide 3rd level support for production environment• Evaluate new technologies as required to assess their potential benefit to Pythian • Gather requirements for new projectsEnvironment: Linux, MySQL, LDAP, RSA, SSL, IPSec, Cisco PIX, VMWare ESXi, Oracle Enterprise Manager Cloud Control 12c.

Ottawa, Canada Area

Typical responsibilities include:• Configuration and management of ArubaOS Wireless controllers and access points.• Remotely troubleshoot TCP/IP network issues on Cisco based equipment at client sites.• Oversee BOLDstreet's Canada-wide public network servers and monitoring systems.• Respond to and resolve identified outages on core network and LAN systems.• Required to be on call on rotating shifts on a 24/7/365 basis.Environment: ArubaOS, Cisco IOS, 3COM OS, RADIUS, Windows Server 2008 R2, Windows Server 2003, Cacti, Nagios, CentOS Linux, HP SiteScope, Wireshark, TCP Dump, HP ProCurve, Citrix Xen.

Ottawa, Canada Area

• Worked in a team oriented environment to plan and implement company wide migration from Novell Netware to Microsoft Active Directory and Microsoft Exchange environment.• Configure and manage IPSEC tunnels between intercontinental offices and locations.• Configure, deploy and manage Cisco ASA security appliances.• Designed, developed, and deployed replacement corporate spam filter based on Qmail and ASSP.• Provision new employee accounts, workstations in an Exchange/Active Directory and Novell environments.• Support and maintain employee workstations locally and remotely.• Write and maintain documentation for IT staff and employees• Administer on and off site backups and restorations using Symantec BackupExec.• Monitor and administer data replication to sister locations via Globalscape WAFS.Environment: Windows Server 2008, Microsoft Exchange 2007, Windows 7, Windows Vista, Windows XP, Windows 2000 Advanced Server, VMWare vSphere, VMWare ESXi, Active Directory,Microsoft Exchange 2003, Microsoft Office 2007, Novell Netware 6.5, Cisco IOS, Novell GroupWise, Novell Console One, Debian Linux, Fedora Core 5, Windows Server 2003, Microsoft Visio, Symantec BackupExec, HP StorageWorks MSA2012i

Ottawa, Canada Area

• Developed SAN/NAS backup solution based on OpenFiler.• Planned and implemented corporate antivirus solution for use in office and data centre.• Configured and Managed secure wireless networks operating on a separated VLANs.• Managed IT data recovery and retrieval.• Planned, documented, and executed IP migration and upgrade of remote Cisco networks.• Planned, configured, and managed network upgrade at Lansdowne park for CanSec 2009 including all layer 2 and 3 switches, routers, and VPN concentrators.Environment: Fedora Core 9 Linux, Redhat Enterprise Linux 5, CentOS Linux 5, OpenFiler, SAN/NAS, iSCSI, Kaspersky, 3COM OS, Fortigate, Colubris, HP ProCurve, Cisco IOS, Windows 2003 Server.

Ottawa, Canada Area

• Administered Cisco based routers, switches, and wireless TCP/IP networks.• Analysed and diagnosed TCP/IP network and routing issues in a high pressure and time critical environment.• Managed and maintained IPSEC Tunnels between office and data centre.• Configured and maintained Linux based servers including patching of application server software.• Configured 3COM and Cisco based routers, switches (Layer 2 and 3), and access points for deployment to various locations.• Installed and configured Network monitoring software including Cacti, Nagios, and Zenoss.• Performed various network administration tasks around the office and at the co-located data centre including software and hardware RAID.• Managed, maintained and supported LAN infrastructure• Managed and configured Trixbox based VOIP serverEnvironment: Cisco IOS, Fedora Core 8 Linux, Redhat Enterprise Linux 5, CentOS Linux 5, Ubuntu Linux, Trixbox, Asterisk, VOIP, Apache HTTP Server 2, Apache/Tomcat 5.5, Windows 2000 Advanced Server, Windows XP, Windows 2003 Server, Microsoft Office 2003, Microsoft Visio, Norton Ghost, VMWare Server 2, RADIUS, Microsoft Exchange, POP3, IMAP, RAID, Cacti, Nagios, Zenoss.

Ottawa, Canada Area

• Managed and organized computer media.• Scheduled and monitored the back-up and recovery of systems.• Monitored equipment housed in the ICDC facility.• Monitored and controlled physical access to the ICDC facility.• Assisted with maintaining and implementing operational procedures for the effective operation of the ICDC facility.• Maintained fibre/copper cross-connects in central demark.Environment: TSM, Windows 98/2000/XP

Ottawa, Canada Area

• Performed general maintenance of lab computers including troubleshooting and repairs.• Assisted the professor and students with the practical application of hardware lab assignments.• Assisted College Professor with marking of hardware/software and troubleshooting lab assignments.• Assisted Network Administrator with maintenance of lab computers.Environment: Linux, DOS, Windows 95, Windows 98, Windows 2000, Windows XP, Norton Ghost, VMWare.

Ottawa, Canada Area

Typical responsibilities include:• Troubleshot and resolved hardware and software issues on Macintosh and Intel/AMD based platforms.• Performed hard drive data recovery.Environment: Windows 98, Windows 98, Windows ME, Windows 2000, Windows XP, DOS, Linux (Ubuntu, Debian, Redhat, Mandrake), Openoffice, MS-Office 2000, E-mail Administration, MAC OS 9/10.

Ottawa, Canada Area

• Designed and configured servers on Linux based platforms.• Troubleshot and resolved hardware issues on Intel/AMD based PC's, Sun Sparc Ultra based architectures.• Designed, configured, and Troubleshot Linux based gateways and routers.• Troubleshot and resolved software issues on Linux based platforms.• Troubleshot and resolved various remote networking connection issues including FTP, VNC, PostgreSQL, SSH, and Apache.• Troubleshot all technical issues for process control systems on all platforms.• Coordinated the compilation of code repository in VisualWorks Smalltalk for deployment to customers.• Trained new employees for usage and design phases of custom processes for use with custom Process Control Systems.• Wrote various shell scripts to automate backups, management of databases and code compilation.• Wrote technical user manuals for customers and employees.Environment: Linux (Debian, Redhat, Fedora Core, Slackware, Mandrake), Solaris, Openoffice, MS-Office 2000, Firewalls, Network Support, TCP/IP, DNS, DHCP, POP3, IMAP, SMTP, Atlantis,E-mail Server Administration, Windows 2KP, Windows 2000 Server, Windows XP

Ottawa, Canada Area

Convergys Road Runner Business Class Service(AOL Time Warner Commercial)• Troubleshot internal and external networking issues on Windows, Macintosh and based Linux platforms.• Troubleshot various Routers, Switches and Hubs including: Linksys, SMC, D-Link, Netgear, US Robotics, Cisco UBR900 and Zyxel Prestige 900 series Routers.• Troubleshot Business Class Web hosting issues.• Updated and Troubleshot DNS records.• Followed up with customers to ensure issues are completely resolved in a timely manner.• Tracked, located and reported to NOC large network outages.Environment: Windows 98, Windows 2000 Professional, Windows 2000 Server, Windows XP, Linux (Debian, Redhat, Slackware, Mandrake), Solaris, MS-Office 2000, Firewalls, Network Support, TCP/IP, DNS, DHCP, POP3, IMAP, SMTP,E-mail Administration, Client Account Troubleshooting, Citrix ARS Remedy Ticketing System, DOCSIS Cable Modems, Cisco UBR 900 Series Routers, Zyxel 900 Series Routers.

Ottawa, Canada Area

Convergys Road Runner Residential Service(AOL Time Warner)• Resolved end user Email client issues in Outlook Express and Netscape Mail.• Configured Email accounts in Outlook Express and Netscape Mail.• Repaired all slow browsing issues and pinpoint the router/server issues.• Installed USB and Ethernet drivers quickly and efficiently.• Troubleshot secure web sites, pop-ups, Spyware, Trojans and other illegal operational errors.• Managed Issues with corrupt TCP/IP or Winsock issues.Environment: Windows (98/2KP/2KS/XPP/2K3S), MS-Office 2000, TCP/IP, DNS, DHCP, POP3, SMTP, ARS Remedy Ticketing System, DOCSIS Cable Modems.

Ottawa, Canada Area

• Assembled fibre-optic components for required engineering specs.• Assembled and performed Quality Assurance in accordance with JDS’s standards.Environment: Windows (95/98/2KP), MS-Office 2000, Automated Tooling System (ATS), QNX.