John Anderson Email & Phone Number

East Kilbride

Greenock

People and Task Management of team of 30 highly skilled UNIX Technicians and Infrastructure Architects. Responsible for resource management of major IT accounts working with Project Managers and Delivery Executives to ensure that projects are staffed in timely and cost effective manner. Key Achievements• Managed team to highest utilisation figures as department across function.• Achieved average of 98% satisfaction in global annual employee survey.• Reduced costs by transferring skills to lower cost offshore teams and reengaged local expertise to align business needs.

Team Leader of 25 Windows, VMWare, Active Directory and Citrix SMEs with responsibility for task and escalation management and team training, liaising with, Service, Project and Delivery Managers. Key Achievements• Implemented a Task Management Service (Global Delivery Framework).• Reduced costs by transferring service roles to offshore teams in Malaysia and Poland.• Recognised as Compliance and Audit Lead for Wintel servers with responsibiity for Healthchecking, Vulnerability Checking and Security Patching resulting in continual compliant status.• Recruited contractor pool workforce within UK and Poland to supplement team.• Upgraded and Built Windows 2003 / 2008 and 2012.• Symantec Endpoint Protection Installation and upgrade on Windows Internal estate.• Successfully provided 24 x 7 BAU support on a rotational basis.• Delivered onboarding training and integration of new department members.• Conducted succesful 4 Day Deep Dive Audits for commercial customers.• Migrated the Windows estate to new datacentre in Portsmouth.