Reviewed and analysed the design and coding of the CIBC main ServiceNow’s workflows, tables, catalog items, and other elements for defects and draft new code for developer review.• Quickly became one of the top technical experts for ServiceNow on the team, working on deep complex analysis to create problem diagnosis and potential solution reports• Worked independently to research and learn the deeper coding elements of ServiceNow

Supported multiple DevOps teams in moving their changes through CIBC’s change management system as well as maintained the change planning team’s database interface programs.• Designed and built new and complex JIRA, Confluence, and EasyBI reports that were used by directors and managers for improved decision making.• Worked closely with the technical teams though one on one meeting and training to dramatically reduce the number of road blocks encountered and generally speed up the… Show more Supported multiple DevOps teams in moving their changes through CIBC’s change management system as well as maintained the change planning team’s database interface programs.• Designed and built new and complex JIRA, Confluence, and EasyBI reports that were used by directors and managers for improved decision making.• Worked closely with the technical teams though one on one meeting and training to dramatically reduce the number of road blocks encountered and generally speed up the change submission and approval process Show less

Updated and maintained multiple Python and Linux Shell scripts for CIBC’s HPE NonStop production environment.• Refactored multiple programs, including reducing one program from four files and 674 lines to just two files and 378 lines, while also improving commenting and readability• Coded and tested program prototypes to demonstrate potential improvements• Learned Python, the team’s preferred programming language, on my own to better contribute

Responsible for the TV division’s monthly, quarterly, and yearly financial reporting analysis. Vital senior team member that worked long hours to ensure very tight deadlines and objectives were never missed.• Reduced monthly turnaround time on financial reporting, in some cases from a week to just hours, with automation of financial models and other improvements

Created the organizations quarterly and yearly financial reports as well as performed financial analysis and creating performance dashboards for different departments.• Trusted with managing the financial oversight of the nearly one million dollars holocaust survivors’ assistance program

Performed the accounts payable, accounts receivable, and payroll functions. Also created ad hoc financial reports for management.• Greatly improved management and department head’s access to financial information by working with stakeholders to design and automate customized metrics dashboards