As a Technical Specialist, I have demonstrated expertise in software and hardware, security functions and design, as well as problem-solving skills.♦ Upgrade or troubleshoot hardware, software programs, and operating systems; communicate with end users throughout process. ♦ Maintain accurate log of technical support tickets for various sites; prioritize key issues and complete requests rapidly to minimize downtime. ♦ Promote collaborative nature amongst tech support team; provide/obtain support as needed. ♦ Deploy exceptional customer service to all users and ensure all issues reported are resolved effectively. ♦ Gain valuable experience on Mobile Device Management systems, Google products- Gmail, Google Drive, etc., wired and wireless network technologies., documenting technology solutions, and active directory.

Collaborated with clients and oversaw all aspects of cash flow reporting, charge-back analysis, and other problems that arose. ♦ Attended meetings with prospective customers and business owners. Facilitated compelling presentations that captured new business development opportunities. ♦ Frequently reviewed credit applications and applied underwriting best practices and regulatory guidelines. ♦ Navigated a $5M portfolio that included a diverse variety of clients. Secured additional portfolio expansion that generated unprecedented revenue growth. ♦ Gathered sensitive information from clients, evaluated submissions, and presented the information to executives for loan approval. ♦ Effectively managed clients and provided necessary cash flow that funded new business opportunities. ♦ Addressed urgent cash needs with clients and devised immediate and permanent solutions that provided the required liquid cash flow.

Earned a promotion to the Commercial Lender position after outstanding performance as a Credit Analyst. Continued to wear several hats throughout the organization. ♦ Reviewed appraisals, evaluated mortgage loan compliance, and actively prepared financial information for other Loan Officers. Reduced the turnaround time for active requests. ♦ Effectively and efficiently managed a $23M portfolio. Improved portfolio performance and client satisfaction across the board. ♦ Successfully managed clients’ needs along with new loan requests. Quickly and accurately processed information.

Engaged other departments in credit decisions for customers. Proactively identified, mitigated, and virtually eliminated credit risk to the organization. ♦ Functioned in several different roles that required versatility and extensive knowledge of the entire business. ♦ Effectively managed client portfolios and accounts based on need and request. Improved and streamlined and portfolio/account management process. ♦ Drafted and published financial pages for the senior leadership team. Later facilitated compelling presentations that drove critical decision-making processes. ♦ Reviewed financial results for loan presentations along with other team members. Corrected errors and added other required information. ♦ Closely followed and ensured files were kept in the correct order for regulatory compliance requirements.