John Vail Email & Phone Number

Harwinton, Connecticut, United States

Boulder, Colorado, United States

Wellington Associates provides deep expertise in IT Operations Optimization, Migrations and Program Management in both public cloud and traditional environments.

Responsible for delivery of Infrastructure Technology and Operational Services to 4 business divisions and over 12,000 end users in public cloud, private cloud and traditional environments with an annual budget in excess of $100 MM.• Partnered with product groups to drive resiliency for 150 critical applications that deliver over half of annual revenue; reducing system outages by 25%• Implemented a comprehensive public cloud IT services capability to support the consolidation of 14,000 servers into Infrastructure as a Service (IaaS) and Platform as a Service (PaaS) environments in AWS and Azure; allowing a 30% reduction in operating costs• Achieved SOC 1 and SOC 2 infrastructure operations certifications for public cloud based applications• Drove operational efficiency through consolidation and implementation of a common service catalog based on 250 standardized operating procedures consistent with both a DevOps and a release management mode of operations• Responsible for vendor contract management for support services suppliers in multiple regions with an annual contract value of $75MM. Renegotiation of key supplier contracts provided an 18% reduction in annual spend.• Implemented a continuous improvement program targeted at all hosting environments with associated metrics using ITIL best practice and automation to improve service levels and business unit confidence.

Managed 400 resources and contractors throughout US, Europe and APIMEA, as part of 3,200 person IT organization. Partnered with senior business leaders to define, develop and support 300+ client-facing syndicated marketing data and analytical applications. • Consolidated 12 IT organizations into one global business solution model within 18 months, while ensuring delivery of critical revenue-generating applications. Optimized organization structures by removing layers and maximizing outsourcing partnership benefits; resulting in a 17% productivity gain.• Rationalized the product portfolio eliminating redundant systems. Developed comprehensive product roadmap with senior business leaders to deliver revenue growth targets in a challenging market. • Implemented best practice processes, tools and metrics to leverage new global operating model. Developed reusable standard IT frameworks, technologies and toolsets, using shared components to reduce build costs.• Directed product development teams for Nielsen Connect; a new business incubator group. New business models created included In-Store which measured reach, frequency and GRP’s for advertising placed within stores.• Implemented strategic services model with outsource partner TCS to operate and support 250+ syndicated data/market research applications. New operating model improved application and support service levels; achieving a convergence ratio of up to 20 to 1 and a full year savings of $25M.

Executive Committee member; responsible for definition, development and support of syndicated data products used to track tens of millions of transactions for all major entertainment formats, including music, video, video games and book. Directed data collection, aggregation and data delivery at four US/UK/Germany-based operating centers, supporting data products for 20 countries• Completed due diligence and integration of four technology company acquisitions. Transformed organizations, technologies and product portfolios resulting in a 50% productivity gain. • Implemented Agile practices, shared components and redesigned development processes allowing a series of syndicated data applications for video game, ring tone and world digital music to be completed within four months..• Contributed to sustaining Entertainment business profit margins by creating customized processing environments used by Entertainment Processing Factory. Operating costs are well below standard processing solutions.• Partnered with business leaders in development of a product portfolio roadmap delivering both new and incremental revenue; extended Processing Factory to handle book sales, added radio advertising product that delivers incremental revenue from current identification processes and monitoring network.• Created and implemented Nielsen’s New Product Innovation (NPI) process. Collaborated with global taskforce to select tools, develop processes and introduce enterprise-wide program for all product teams.

Managed 50 domestic and offshore staff; responsible for product development, infrastructure and operations; developed new business through client sales support. Reporting to the CEO; provided product and technical direction for partnerships, acquisitions and new ventures

Technology leadership position with responsibility for applications, infrastructure, and IT operations – Lead 200 employees in US, UK, Germany, France, Netherlands and Sweden.

Technology leadership position with responsibility for applications, infrastructure, and IT operations – Lead 100 employees in multiple US locations.

Application development leadership position with responsibility for global customer management information systems – Lead 150 employees and 50 contractors in US and UK.

Responsible for all aspects of large scale systems development and management consulting engagements