John Watkins Email & Phone Number

Portland, Or, Us

North Plains, Or, Us

Waltham, Ma, Us

Completed a 12-week internship at Thermo Fisher Scientific to coincide with completing my MBA program. I managed IT integration projects for their Mergers & Acquisitions team and deep-dived into my new role as a PM.

Aliso Viejo, Ca, Us

Through UST, I was a Platform Validation Engineer in Intel's Client Computing Group supporting OEM product releases. In this capacity, I validated and debugged Intel platform features across a range of OEM products prior to consumer release. I triaged defects and issues identified by the QA testing team and worked with customer teams to validate software and hardware fixes. I prepared test systems by assembling the required hardware, flashing firmware, installing OS images, and updating device drivers with test releases. I performed exploratory testing on devices to identify problems end-users may face. I also documented technical details and testing procedures for new platform features and developed best-known methods for test execution.Key Achievements:Functioned as Subject Matter Expert for hybrid CPU domain validation.

Santa Clara, California, Us

At Intel, my core responsibility was to deliver proactive support to translate enabled features into marketing data and materials for product launches and tech conferences by functioning as the central communicator across multiple multi-functional teams and planning and completing performance benchmarking. In this role, I established strong coordination between hardware, software, and marketing teams to achieve bottom-line results. I developed, edited, and published consumer proof point materials and video highlight clips for executive review, public events, and training. Introduced a Kanban framework for the team to utilize for the development of test plans and marketing collateral was another significant initiative I undertook while working here. I also analyzed gaming and media market segments to develop compelling performance proof points and real-world usage demos to evangelize Intel hardware and software.Key Achievements:• Oversaw benchmarking and marketing collateral for 70+ software titles.• Tested and created marketing materials for six platform launches that boosted company image.• Utilized in-depth knowledge to evaluate and benchmark Intel technologies and external software optimizations.• A key stakeholder on the Client Application Showcase Team managing AI, media, and gaming application demos.

Hillsboro, Oregon, Us

Through Cinder Staffing, I served as a Software Validation Engineer and implemented best practices to support the Intel Dynamic Platform and Thermal Framework team by assembling systems using alpha and pre-release Intel components to test drivers / UI.In this role, I managed exploratory and regression testing as part of a team utilizing Scrumban for project management. I wrote and edited testing procedures and Gherkin format user stories, focusing on accuracy and relevancy while documenting instructions and technical information for new and modified features.Key Achievements:• Analyzed testing goals and removed duplicated / unnecessary efforts to minimize overall test plan scope by ≈20%.• Built, deployed, and managed sandbox testing environments for Intel vPro technologies supported across six generations of processors.

Troy, Michigan, Us

Through KellyOCG, I served as Technical Support Tester II in Intel's Business Client Platform division. I spearheaded the process of building, implementing, and managing sandbox testing environments for Intel vPro technologies as part of a Scrum Team. Here, I validated builds of Intel Setup and Configuration Software and related Intel Active Management Technology applications. In this role, I played an integral role in planning validation by developing and modifying test cases and provided proactive assistance while formulating and updating manuals and other technical documentation.Key Achievements:• Handled rapid QA testing for team creating the discovery and mitigation tools for Intel INTEL-SA-00075, the escalation of privilege vulnerability discovered in Intel Active Management Technology.• Investigated and attempted to reproduce and troubleshoot customer-reported issues.• Tested and maintained new features for Intel AMT through Microsoft SCCM, supporting 250M+ devices.

Lake Oswego, Oregon, Us

At Vesta, I served as an Application Engineer. I took the lead role in Incident Management, Change Management, Problem Management, Capacity Management, and Deployment as a service owner for global payments PaaS and SaaS solutions. I provided 24x7 tier two support as a primary resource to triage and troubleshoot production incidents, identifying root cause issues by analyzing customer transaction data in Microsoft SQL databases and application and Apache Tomcat logs. Throughout the software development cycle, I ensured strong collaboration between engineering and account management teams across multiple domestic and international sites to improve services and manage production issues.Developed transition plans according to ITIL Change Management processes and oversaw code deployment into live production environments.Managed live customer and payment traffic in real-time using F5 Big-IP LTMs (Software versions 9 through 11).Responsible for the automatic and manual delivery of files to business partners using FTP/SFTP/FTPS.Key Achievements:• Supported hundreds of Windows Server and Linux (RHEL 7) virtual machines running Apache Tomcat and Apache HTTP Server.• Supported payment transaction, back office, and reporting systems for payments platforms handling 6B+ yearly.

Lake Oswego, Oregon, Us

As a Software QA Tester, I conducted manual testing on a range of customer and client-facing GUIs, APIs, and internal QA OLTPs for multiple business partners. Rapidly deployed software iterations throughout the software development cycle, then analyzed software debug logs to identify software and configuration errors to report and track defects using ApTest Manager and Bugzilla. I was responsible for understanding and solving complex problems logically and systematically.

Master Of Business Administration - Mba

Bachelor Of Science - Bs, Information Technology

Associate Of Applied Science (Aas), Computer Information Systems: Network Administration