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Chief Digital, Innovation and Technology Officer with 25 years of experience leading customer-centric digital businesses and large-scale transformation for global Fortune 500 brands, accelerating growth, generating significant operating expense reduction, and delivering a frictionless customer experience. • Pioneering force driving digital transformation in the financial services, telecommunications, and media industries. • Excels at end-to-end strategy, design, and implementation of a digital roadmap, creating industry- leading, frictionless digital experiences.• Operates with deep B2B, B2C, and omni-channel experience, putting data and advanced intelligence at the heart of every customer journey. • Brings strong track record for attracting and developing talent, enhancing engagement, and building results-driven cultures.• Creative thinker with a collaborative approach and experience partnering across highly matrixed divisional structures to drive innovation and organizational change.
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Founder And CeoDigitalalphaPalm Beach Gardens, Fl, Us
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Founder & CeoDigitalalpha 2020 - PresentDigital transformation agency that applies proven data-led frameworks to reimagine legacy operating models for global brands, delivering significant enhancements to their customer experience and shareholder returns.
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Chief Digital And Technology OfficerTbc Corporation 2022 - Oct 2023Palm Beach Gardens, Fl, UsExpanded role as the digital, technology, and enterprise data science leader for TBC Corporation, one of the largest global automotive services retailers (with brands including Midas, NTB, Tire Kingdom, BigO) and automotive after-market wholesale business. -
Chief Digital And Innovation OfficerTbc Corporation 2022 - 2023Palm Beach Gardens, Fl, Us
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Svp General Manager DigitalComcast 2010 - 2020Philadelphia, Pa, UsDeveloped digital telecom/media business and led digital transformation of Comcast’s operating model. • Led companywide digital transformation, capturing profound changes in the employee and customer experience, and delivering significant improvements in shareholder value. • Migrated customer interactions to digital channels, capturing significant cost savings and improvements in Net Promoter Score (NPS).• Chairman of Comcast’s Digital Board – providing leadership for companywide change management initiatives across policy, employee engagement, and maximization of shareholder benefits. • Oversaw the development of Comcast’s e-Commerce business into a key growth driver for the company, growing from a startup to significant revenue platform.• Led the development of in-house talent and platforms for digital media transformation supporting significant improvements in the customer journey, with responsibility for digital marketing initiatives, overseeing budget and execution across paid search, SEO, social, and display. • Oversaw Comcast’s digital marketing campaigns, driving innovative on-site/off-site digital targeting and personalization to improve brand consideration, deepen customer relationships, and grow online market share across diverse customer segments. -
Vp E-Commerce And E-CrmVerizon 2008 - 2010Basking Ridge, Nj, UsGlobal business leader for all e-Commerce businesses across consumer, small business, and large enterprise. • Achieved significant e-Commerce growth during the broader business and economic downturn. • Led Verizon to become the online industry leader by growing unique monthly visitors to the major web properties (Verizon.com, VerizonWireless.com, and Verizon.net).• Significantly deepened customer engagement of online and mobile web portals, growing sales and service transactions.• Led the development and execution of social media strategy, fostering growth of Verizon’s internal and external communities. • Fostered and significantly grew Verizon’s digital CRM efforts to establish targeted messaging across all electronic touch points.• Led strategy and execution resulting in external recognition, including Consumer Reports’ naming VerizonWireless.com as the best place to shop for a cell phone online (2010); Verizon Enterprise Center recognized by Gartner as the “Industry Leader” for business customer segments (2009); named to “Ten Best Web Support Sites” by the Association of Support Professionals (2009); and Verizon customer portals named “Best in Class #1 Ranking” for online account management and online help by the Customer Respect Group (2009). -
Senior Managing Director E-Commerce, Jp Morgan/Bear StearnsJ.P. Morgan 2001 - 2008New York, Ny, UsGlobal product leader for B2B and B2C digital business. Joined following acquisition of Bear Stearns & Co.• Led development of B2B and B2C e-Commerce platforms and experiences across Equity, Fixed Income, Research, Asset Management, and Private Client business units, resulting in frequent recognition by major industry publications, including Institutional Investor and B2B Magazine. • Led the global relaunch of all digital experiences, including implementation of a new digital brand, information architecture, and technology infrastructure. • Founded (built operations, technology, client service, and sales organizations) and served as General Manager of BearXplorer®, J.P. Morgan’s digital portfolio analytics business unit, named by the Financial Times as the Buy-Side Innovation of the Year in 2007, and was awarded the 2006 WATERS American Finance & Technology Award for Best Risk Analytics. -
Vice President - Global Product Head E-Brokerage And InvestmentsCiti 1999 - 2001New York, New York, UsGlobal product leadership for Citigroup’s brokerage and investment e-commerce businesses. • Led global product development efforts focused on building domestic e-Brokerage and investment businesses across the U.S., Europe, and Asia – including Cititrade, which was ranked #1 at launch by SmartMoney magazine. -
Brokerage Market Segment LeaderIbm Consulting 1996 - 1999Financial Services Industry e-Business Consulting Practice• Founded and led IBM Consulting Global e-Brokerage consulting practice supporting Fortune 50 companies in their digital transformations during the earliest days of web and e-Commerce. • Led consulting initiatives that resulted in establishment and success of several e-Brokerage businesses across North America, South America, Europe, and Asia.
John Williamson Skills
John Williamson Education Details
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Columbia Business SchoolFinance & International Business -
University Of North Carolina At Chapel HillBachelor'S Degree
Frequently Asked Questions about John Williamson
What company does John Williamson work for?
John Williamson works for Digitalalpha
What is John Williamson's role at the current company?
John Williamson's current role is Founder and CEO.
What is John Williamson's email address?
John Williamson's email address is cw****@****hia.net
What is John Williamson's direct phone number?
John Williamson's direct phone number is +141075*****
What schools did John Williamson attend?
John Williamson attended Columbia Business School, University Of North Carolina At Chapel Hill.
What skills is John Williamson known for?
John Williamson has skills like Leadership, Customer Experience, E Commerce, Strategic Partnerships, Digital Transformation, Call Center, Digital Strategy, Digital Media, Telecommunications, Vendor Management, Digital Marketing, Customer Relationship Management.
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