John Cacic Email & Phone Number

● Monitor and maintain our on-premises/cloud infrastructure and systems.● Assist in developing and maintaining the IT policy for the organization.● Support and maintain business continuity infrastructure and data recovery systems.● Produce well written technical documentation.● Participate in on-call escalation chain as well as off-hour maintenance.

Toronto, Ontario, Canada

● Travel on site for troubleshooting Cisco hardware issues for customers.● Work closely with the project rollout teams and provide them with technical documentation and provide them with remote technical support for site installs.● Design WiFi solutions using RFVisualizer and AirMagnet● Manage and maintain all internal servers, applications and network equipment (patching/backups/general administration).● Document and train users on new applications.● Assist internal users with all desktop and application issues.

Toronto, Ontario, Canada

● Working with Project and Release management leading up to and during system releases to ensure applicable environments are ready for deployment.● Monitor and investigate system problems, identify their source, determine possible solutions, and provide remediation plans for optimization and problem resolution.● Deliver support to internal and external clients on a variety of business applications.● Ensure effective resolutions of issues that arise during the development/support/implementation process.● Ensure adequate systems documentation is kept current for all production systems.● Contribute to improved application run and response times.● Support stress testing and business continuity/disaster recovery testing.● Check the internal tracking system for logged issues directed towards the team and review/analyze the issue and take appropriate action to resolve it.● Perform server related and alert duties (cleanup logs, check system health) as needed.