Eddie Z's Blinds and Drapery - June 2000 to Dec 2018 - IT Manager / Systems Administrator; Manage a team of technicians, oversee system operations and network management. Providing remote support using TeamViewer. Implementation of a WAN connecting together multiple retail stores and corporate offices in the Midwest and the southeast. Management of systems consisting of Windows Server, Windows Clients, Linux, and AIX platforms. Management of phone systems (3com NBX, Allworx). Write up Disaster recovery plan for the new corporate location. Writing Project proposals for senior management, reviewing SLA agreements, and Project management from startup to completion. Compiling reports from various sources for the marketing department using Microsoft Sql Server. Reformatting data from Unix systems/Salesforce to be used with Microsoft Sql Server and other Microsoft Office Products. PCI compliance audits when rolling out a new website. Salesforce administration to include import and export of data, user account management, create reports and data cleanup.

Responsible for support of computers, graphic tablets, printers and network systems in house and belonging to customers. Additionally provide phone support for software/hardware setup and configuration. Custom Report writing using Crystal Reports. Management of phone system (Nortel switch). Writing Project proposals for senior management, reviewing SLA agreements, and Project management from startup to completion.

SE Multi Systems; Hardware/Software network support of IBM and Macintosh computers. Additionally provided support for various UNIX platforms (AIX, SCO, DEC, HPUX, SUN OS/Solaris).