John Campbell Email and Phone Number
John Campbell work email
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John Campbell personal email
Experienced Operations Manager and Continuous Improvement specialist with a history of working in the financial services industry. Skilled in Operational and Project Delivery, Data Analysis and interpretation and a proven track record in effective Stakeholder Management. Strong program and project management professional with experience of leading and Agile operation focussed on improving Customer Experience,
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Head Of Contact CentreMycsp Ltd Feb 2023 - PresentLiverpool, England, Gb
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Non Executive DirectorMycsp Ltd Mar 2019 - PresentLiverpool, England, GbMyCSP Board and Trustee Member
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Head Of Transformation And Customer InsightMycsp Ltd Feb 2021 - Mar 2023Liverpool, England, Gb• Responsible for delivering £1m revenue new business • Company lead on new business pitches• Project sponsor for delivery of member focused CI activity • Development of member insights including new NPS and CES metrics• CI improvement for member self service and survey delivery • Develop webchat solution • Deliver new telephony platform (Cisco)
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Service Delivery ManagerMycsp Ltd Jan 2016 - Feb 2021Liverpool, England, Gb• Redevelop new telephony solution to allow continuous service during lockdown• Comms delivery on IVR and website content to manage member expectations during COVID outbreak• Delivered £400k new business• Delivered CSE Award• Support on IIP Gold Accreditation • Responsible for forecasting and capacity plan delivery
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Technical ManagerMycsp Ltd Jan 2014 - Jan 2016Liverpool, England, Gb• Recreated all reporting for operations• Introduced automated IDV• Introduced automated surveys• Gained lean six sigma greenbelt and ran full process review using methodology to ensure positive member outcomes
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Team ManagerMycsp Ltd Oct 2009 - Jan 2014Liverpool, England, GbTeam Manager MyCSP Enquiry Centre
John Campbell Skills
John Campbell Education Details
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Leeds Beckett UniversityRetail Management
Frequently Asked Questions about John Campbell
What company does John Campbell work for?
John Campbell works for Mycsp Ltd
What is John Campbell's role at the current company?
John Campbell's current role is Head of Transformation and Customer Insight at MyCSP Ltd.
What is John Campbell's email address?
John Campbell's email address is jo****@****iti.com
What schools did John Campbell attend?
John Campbell attended Leeds Beckett University.
What skills is John Campbell known for?
John Campbell has skills like Management, Data Analysis, Customer Service, Hiring, Stakeholder Management, Change Management, Business Process Improvement, Service Delivery, Leadership, Team Leadership, Microsoft Office.
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