Responsible for monitoring the operation and organization of 16 FedEx Office and Print Centers. Creates and implements District plans, monitors and drives revenue and profits through the District Leadership Team. Has a thorough understanding of retail aesthetics and customers. Possess strong analytical skills and effectively addresses and resolves opportunities head on. Assist in hiring, training and developing the District Leadership and their Teams. Ensures district-wide customer satisfaction and product quality. Fosters a positive working relationship with Marketing Director, District Manager Peers, Sales Team and Corporate Partners.Notable Contributions:-15 million dollars generated in sale by managing the overall compliance of centers within an assigned Districts which included 16 Office and Print Centers-Achieved 10% improvement in Customer Survey scores by spearheading Customer Service initiatives that boost customer loyalty -Consistently achieved a 2% year over year growth consistently over the last 3yrs -Successfully oversaw and managed 2 Center Grand Openings

Supervised daily operational aspects of the store focusing on printing and shipping services. Managed a staff of 17 associates which included 3 Assistant Managers, prepared work schedules, and assigned specific duties. Assumed full responsibility in conducting sales forecasting for my Center and My Cluster. Fostered positive working environment with Center Managers and effectively administered the centers sales performance, profitability and customer experience objectives.Notable Contributions:-Greatly surpassed sales and exceeded metric compliance, the Center was recognized as a Top Tier 1 performer consistently in FY14 Total Performance Score card with a final rank of #7 in the Company -Successfully oversaw and managed Center through a full remodel renovation-Instrumental for the development and promotion of 1 Business Center Manager, 1 Assistant Manager, 3 Lead Consultants along with current bench strength being developed for future promotions ready within the next 6 months-Expertly managed the overall compliance of centers within an assigned cluster which included 2 Office and Print Centers: Hub (Main Tier 1 volume location) is generated $1.8M in sales; Spoke (Tier 2 volume location) for $1.5M; and the two Business Centers (Tier 3 volume location) for $750K

Direct and coordinated day-to-day store operations, of one of the world’s previous leading dedicated toy and baby products retailer with $21M in sales. Effectively lead a staff of 225 associates and managers, prepared work schedules, and assigned specific duties. Facilitated training to the team to develop their competencies and achieved the maximum performance level. Performed sales forecasting and strategic planning to ensure the sale and profitability of products while analyzing business developments and monitoring market trends. Administered budget activities to fund operations, maximize investments, and increase efficiency. Evaluated financial statements, sales reports, and other performance data to measure productivity and to determine areas needing cost reduction in a timely manner.Notable Contributions:-Promoted continuously and assumed numerous management positions by demonstrating a high- degree of personal commitment, dedication, and professionalism-Surpassed sales budgets with a year over year growth of 4% and maintained payroll budgets monthly-Obtained 97% average score on customer service surveys-Consistently achieved profitability by effectively managing expenditures while reducing cost

During my tenure I oversaw daily operations of several high-volume super store locations within the New York metro area. Presided over all aspects of financial, budgeting, operating, compliance, purchasing, in-store marketing, human resources, and administrative functions. Spearheaded 15 well trained and highly motivated managers and supervisors along with more than 600 employees. Trained, mentored, and developed staff members to be able to handle more difficult, challenging roles within the company. Prepared and analyzed financial statements and reports to assess accuracy, completeness, and conformance to reporting and procedural standardsNotable Contributions:-Reduced $25K in payroll expenditures by streamlining staffing layout and scheduling practices-Skyrocketed sales volume by 150% in less than two years -Generated 15% profit gain through drastic increase in store traffic-Developed and Initiated training program, which is currently used to train all staff in all locations nationwide-Recognized within the region as a leader in brand credit programs