John Candelaria Email & Phone Number

Phoenix, Arizona, United States

• Plans, installs and tests servers, personal computer and laptop operating systems, hardware, and related peripherals. Provides ongoing hardware/software installation and support for all CAP locations.• Works with clients, both in person and remotely to troubleshoot problems and resolve simple to complex computer hardware problems, application issues and network related problems.• Provides client training as needed to allow effective use of hardware and applications. Meets defined targets for resolution of reported problems.• Installs computer applications which require mid-range computer network and/or Windows servers and personal computer interoperability. Examples are AutoCAD, Microsoft O365, Microsoft SCCM, RSA and Cisco security applications.• Direct support experience with mobile platforms including iOS and Android based devices. This includes phones, tablets and other mobile platforms.

Phoenix, Arizona, United States

• Contributed to development of client networks, hardware/software systems, and required documentation for day-to-day operations

• Performs research to identify potential resolutions for problems/issues (e.g., other technical teams• Apply appropriate technology to improve operations and overcome problems/issues• Participate in IT projects as assigned (i.e. new tool development, process mapping)• Execute, support and/or participate in testing of new hardware/software• Ensure proper implementation of security requirements for hardware/software and data• Offers outstanding direct client and provider communication and support• Manage corporate local and wide area networks and personal computer related demands, including maintenance, repair, and training • Provide measurable customer service for IT Service Manager, performing root cause analysis and break/fix troubleshooting for desktops, telecommunications, servers, and printers including clinical and financial software applications

Master Of Science - Ms, Computer And Information Systems Security/Information Assurance

Bachelor'S Degree, Computer Systems Networking And Telecommunications