John Candelaria Email & Phone Number

Phoenix, Arizona, United States

• Plans, installs and tests servers, personal computer and laptop operating systems, hardware, and related peripherals. Provides ongoing hardware/software installation and support for all CAP locations.
• Works with clients, both in person and remotely to troubleshoot problems and resolve simple to complex computer hardware problems, application issues and network related problems.
• Provides client training as needed to allow effective use of hardware and applications. Meets defined targets for resolution of reported problems.
• Installs computer applications which require mid-range computer network and/or Windows servers and personal computer interoperability. Examples are AutoCAD, Microsoft O365, Microsoft SCCM, RSA and Cisco security.
• Direct support experience with mobile platforms including iOS and Android based devices. This includes phones, tablets and other mobile platforms.

Phoenix, Arizona, United States

• Contributed to development of client networks, hardware/software systems, and required documentation for day-to-day operations

• Performs research to identify potential resolutions for problems/issues (e.g., other technical teams
• Apply appropriate technology to improve operations and overcome problems/issues
• Participate in IT projects as assigned (i.e. new tool development, process mapping)
• Execute, support and/or participate in testing of new hardware/software
• Ensure proper implementation of security requirements for hardware/software and data
• Offers outstanding direct client and provider communication and support

Master Of Science - Ms, Computer And Information Systems Security/Information Assurance

Bachelor'S Degree, Computer Systems Networking And Telecommunications