Multiple roles over the last eighteen years as the company grew from three people to 250+ people.As Vice President of Special Projects (and previous Director of Special Projects)o Managed P/L and portfolio for Fusion92 cornerstone client, H&R Blocko Creation of all print and software asserts for the big-box retailer and direct-mail distribution of H&R Block’s tax preparation software for eighteen years, delivering at least 27% profit margin and >$1 million in gross profit each year.o Cemented new and ongoing relationships with analysis and consulting for clients, including AT&T Wireless, Barton Beers, Best Buy, Career Education Corp., Cisco Systems, Comcast, Georgia Tech, Jones Dairy Farm, Marvin Windows, McCain Foods, US Cellular.As Director of Operations & QAo One the four senior leaders responsible for ensuring the organic growth, scalability and infrastructure of the company, while managing client projects, new marketing (web site & ppc), talent recruitment and facilities.o Principle author of Fusion92 core values, driving migration from Daptiv to FunctionPoint project platforms and driving Borrowing Brilliance press tour/business development efforts.As Director of Business Development & Senior Consultant, landed largest new client for 2004 (Allsteel Office), generating 15% 2004 gross revenues; fifteen successor projects over the next three years.

Operations Manager – Retail collection services agency specializing in Chicagoland credit unions loans, bank overdrafts, residential management leases and dental/medical claims.o Developed bankruptcy protection services business for credit union clients that added 7% to top line revenue with a 39.2% profit margin.o Integrated monthly reporting to credit reporting agencies in compliance with Fair Credit Reporting Act (FCRA) with 99.99% accuracy, adding 16% to top line revenue.o Designed, launched, documented and trained staff on new enterprise application, replacing 1993 Paradox system.

Successor to Cellular Linking (entrepreneurial marketing company that connected radio and out-of-home advertisers with mobile consumers using an abbreviated phone number). Tremendous expansion of the original direct-response concept. “#333” interactive advertising service launched in the top 88 US markets and top 15 Canadian markets.Co-managed the design, programming and implementation of:o $2.4 million web-based Customer Relationship Management (CRM) “enterprise” system to exchange customer mobile wallet information with fully integrated, “best-of-breed” merchants.o $1.2 million web-based SQL “enterprise” system to manage, control, invoice and report on direct-response advertiser accounts.o $2 million West TeleServices call center solution (speech-recognition engine mapping, keyword database, web-based interfaceDirectly managed:o Account services team responsible for implementation of advertiser service agreements into the enterprise and call center systems; supported 26 in-house sales executives and hundreds of Infinity/CBS radio account executives; prepared management “flash” reports.o In-market and roaming wireless phone testing and problem resolution of the #333 network.o Monitoring daily call volume across entire network and preparing monthly carrier audit reports.o Complete $500,000 renovation and remodeling of 7,300 square foot office space into a state-of-the-art facility in 31 days.

Entrepreneurial marketing company that connected radio and out-of-home advertisers with mobile consumers using an abbreviated mobile phone number (i.e. #800, *822).Managed the design, programming and implementation of:o Call management platform, order entry process and client billing/reporting tools.o Revised sales and marketing materials.o 19 programs linking cellular callers with retail advertisers, increasing average monthly revenues by 230% over two years, while decreasing invoice preparation and client reporting time by 83%.Improved cash flow by:o Recalculating true costs of service, and then re-pricing the rate card to yield a 50% increase in profitability per call, a 66% increase in profitability in monthly service fees and 42% increase in profitability in set-up fees.o Renegotiating major vendor contracts with AT&T, MCI, wireless carriers and USA 800 telemarketing center, thereby reducing long distance billing 42% year one, decreasing wireless carrier costs (set-up decreased 80%, monthly access decreased 50%, and per minute decreased 20%), and decreasing call center per minute costs by 50% (while implementing stringent performance criteria and penalties).Supported owners in:o Venture capital fund-raising efforts (P/L forecasts, due diligence efforts).o Issuance of U.S. Patent Nos. 5,752,186 and 5,867,780.o Formulating and executing plans for growth and expansion.