John Cappa Email and Phone Number
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“Real commitment means doing everything in your power to get things done.” - Jeroen De FlanderJohn is a business-focused expert with 25+ years of experience in Organizational Development, Leadership Development, Talent Management, and HR Operations. John demonstrated customer service excellence, business acumen, and strategic planning ability. He is a respected leader with big-picture vision who inspires people, influences perspective, and creates collaborative working environments.Utilizing his Human Resource Management skills, John leverages his expertise in working collaboratively with hiring managers to understand business objectives, role requirements and desired candidate profiles and provides guidance on development for managers and their teams by coaching on performance management issues and processes and administers training as needed. He works diligently to inspire others by openly displaying enthusiasm about the company, working with many different tiers of staff and leadership throughout the organization to keep employees engaged and let them know they are appreciated for their contributions.Moreover, John is a recipient of multiple organizational awards for displaying excellence in delivering superior leadership, performance, and contribution.AREAS OF EXPERTISE:• Strategic Planning• Operations Management• People Management• Policy Development• Conflict Management• Time Management• Communication and Coordination• Human Resources• Regulatory Compliance and Standards• Leadership and Training Development• Organization and Multitasking• Relationship Building• Business Administration• Stress Management• Performance Management• Workforce Development• Learning Management Systems• CoachingTo know more about him, or how he can help you or your business, contact John at: johnecappa@gmail.com
Rugby Architectural Building Products
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Corportate Hr GeneralistRugby Architectural Building Products Feb 2019 - PresentConcord, New Hampshire
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General ManagerJcpenney Apr 2005 - Sep 2017Nashua, NhWithin his role as a General Manager, John administered a $21M multi-unit store while increasing sales through efficient operations and HR management. Alongside establishing and implementing departmental policies, goals, and objectives, John focused on developing strong human resources by leading activities with regard to recruiting, selecting, orienting, coaching, developing and disciplining subordinates.Furthermore, John designed, created, and executed the strategic marketing and business development direction for the store. He has expertly educated and mentored all store associates to ensure delivery of quality of service. He gained success in accelerating company’s sales & profit targets by driving the store team to consistently improve all levels of customer service while leveraging store expenses. He has enhanced operational success through effective staffing, adherence to regulations and ensuring effective customer service.John also directed and coordinated activities of businesses or departments concerned with the production, pricing, sales, and/or distribution of products. He has determined staffing requirements, and interview, hire and train new employees, or oversee those personnel processes. He reviewed financial statements, sales, and activity reports, and other performance data to measure productivity and goal achievement and to determine areas needing cost reduction and program improvement. -
Store ManagerJcpenney Sep 2001 - Apr 2005Columbus, OhioAs a Store Manager, John supervised a staff of over 120 associates in a high-profit store while contributing to the successful sales and profit objectives. He administered entire team member’s activities including recruiting, hiring, development, coaching, and motivating to achieve sales, profit, and customer experience goals. He planned and proficiently opened a new store in a new high-profile mall and boosted operations through effective sales training and supervision of daily staff assignments.John efficiently delivered direction to the staff, completed performance assessments, provided constructive feedback and resolved tensions. He achieved financial objectives by preparing an annual budget; scheduling expenditures; analyzing variances; initiating corrective actions. He has professionally surpassed $18M in total sales by maintaining high standards and developing and implementing strategic sales plans.John created and maintained outstanding store condition and visual merchandising standards; generated effective business strategies to raise customers’ pool, expand store traffic and optimize profitability; and identified current and future customer requirements by establishing rapport with potential and actual customers and other persons in aposition to understand service requirements.He ensured high levels of customer’s satisfaction through excellent service and addressed store operational requirements by scheduling and assigning employees; following up on work results. He has formulated pricing policies by reviewing merchandising activities; determined additional needed sales promotion; authorized clearance sales; studying trends.
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Store ManagerJcpenney Feb 1998 - Sep 2001Keene, New HampshireWithin his role as a Store Manager, John supervised, mentored and motivated the store team with over 60 associates to increase sales and ensure efficiency. He developed and executed policies and procedures and utilized personal inspection to guarantee adherence. He designed, planned and led staffing, training, and performance evaluations to develop and control sales and service programs.John laid emphasis on building and sustaining a long-term business relationship. His efforts resulted in achieving sales goals and other metrics of store operations. He maintained store staff by recruiting, selecting, orienting, and training employees and interviewed job applicants and evaluated worker performance to recommend personnel actions such as hiring, retention, promotion, transfer or dismissal of workers.He delivered trainings to workers in store policies, department procedures, and job duties. He has professionally listened to customer complaints, examined returned merchandise, and resolved problems to restore and promote good public relations.
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District Operations & Personnel ManagerJcpenney Feb 1995 - Feb 1998Nashville, Tennessee
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District Basic Logic CoordinatorJcpenney Jan 1993 - Feb 1995Lexington, Kentucky
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Senior Merchandising ManagerJcpenney Jun 1990 - Jan 1993Mt. Sterling, Kentucky
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Merchandising ManagerJcpenney May 1987 - Jun 1990Richmond, Kentucky
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Merchandising ManagerJcpenney Apr 1984 - May 1987Asheville, North Carolina
John Cappa Skills
John Cappa Education Details
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Business Administration And Management, General
Frequently Asked Questions about John Cappa
What company does John Cappa work for?
John Cappa works for Rugby Architectural Building Products
What is John Cappa's role at the current company?
John Cappa's current role is Proven ability to solve problems and generate viable solutions using creativity, innovation, and sound decision making.
What is John Cappa's email address?
John Cappa's email address is j.****@****nny.com
What is John Cappa's direct phone number?
John Cappa's direct phone number is +160388*****
What schools did John Cappa attend?
John Cappa attended Western Carolina University.
What skills is John Cappa known for?
John Cappa has skills like Driving Results, Retail Sales, Merchandise Planning, Loss Prevention, Retail, Store Operations, Big Box, Assortment, Planograms, New Store Openings, Inventory Management, Shrinkage.
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John Cappa
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