Director
Current1998 until 2007 I was an Operations Manager for large production facilities in the Chicago area. In 2007, I was promoted to a Director in Service Operations and performed the following; manage a team of problem solving experts (SME's) and provide store support on developing countermeasures. Process development and continuous improvement implementation. Associate development of the SME Team by providing monthly touch points i.e. file reviews and action plans to enhance performance, stretch role opportunities and appropriate feedback sessions. Oversaw company growth by developing / leading new Store Grand Opening Programs including standardized processes for store set-up and training of new hires,