• Create procedures and action plan to stabilize the intelliflash infrastructure of over 80 Flash arrays in 7 countries working with multiple internal team and organizations.• Performed OS upgrades, IPMI and Bios firmware updates on Tegile-Intelliflash storage arrays • Created S.O.P Documents, Best practices, New Deployments & Configuration procedures • Worked with various OEM storage companies on new Enterprise storage deployments for Dell/EMC, Netapps, HPE, Active Scale and Tegile storage installations.• Took incoming customer calls answering question, providing technical support troubleshooting customer hardware and software issues• Created 8D documents for outages that required RCA and presented findings on problem awareness, containment actions, root cause, corrective action, preventive action, risk assessment, lessons learned in the weekly operations call.• Provided 24x7 support for issues related to production, coordinating with multiple teams including engineering, application, and manufacturing teams to resolve hardware, software and performance issues affecting production, environments to determine root cause and create action plan to resolve issue.• Managed the day-to-day administrator duties, zoning, provisioning, presenting luns to host, backups and migration.• Worked with multiple business teams, end users troubleshooting storage hardware and software related issues variety of storage arrays, including HPE 3PAR, Tegile/IntelliFlash, Dell/EMC (VNX & PowerMax), NetApp • Worked with end users troubleshooting OS issues, Windows, Linux, Novell, AIX• Created action plans for scheduled part replacements, performed OS upgrade and Firmware updates • Summitted Change request for day and day operation task, switch zoning, provisioning, replication, creating snapshots• Assisted other storage team member and NOC team on complex calls or if question arouse or concerns with supports request

•Provide exceptional customer support to WD Customers and partners via telephone calls, email, and Shared Screen communications to drive the highest level of customer satisfaction and minimize system down-time•Create, manage, respond and drive to resolution L4 support cases submitted by customers, partners, and re-sellers experiencing challenges using WD server and storage hardware and software products within the specified SLA•Escalate to, and work with, software and hardware engineering teams to determine root causes and appropriate resolution for the customer. . Activities include deep technical troubleshooting, research, issue duplication, filing bugs, determining root cause, establishing problem fix, and confirming resolution•Work customer call in cases, Sev-1 and escalation calls.•Collected performance script log files and reviewed to determine root cause of performance issues and appropriate resolution with little or no impact to customer•Deliver product support training to internal and external support teams, enabling them to capably support western Digital/SanDisk products as appropriate•Author and submit knowledge base articles based on customer issues and interactions•Mentored less experienced support engineers•On Call Support Duties during evenings, weekends, and holidays where necessary•Attend meetings and training as required•Provided support to field personnel for installations and hardware upgrades

•Preformed storage provisioning and other Admin task for state and healthcare clients.•Lead weekly client meeting to discuss past week activities and future projects.•Worked with sales and account teams identifying areas for possible growth and new business.•Performed data center migration of client host data, applications from the legacy block and object storage to new storage arrays.•Conduct client meetings to review the project scope of work, set proper client expectation and timeline expectations.•Create detailed migration documents showing the process, timeline, architecture reference and Visio diagrams.•Performed infrastructure data center assessments and health checks covering SAN, NAS, Enterprise Storage Systems, and Network.•Assisted jr team members and customers with resolving replication performance issues.•Provided 24x7 rotational on call support.•Participated in weekly future project discussion•Applied Firmware and OS upgrades for routers, switches, and storage in multiple data centers•Created storage capacity and port utilization reports for account teams as needed.•Monitor network, LAN, SAN performance onsite and remote location•Create alias, zones, zone set for connectivity to network director class switches following best practices policy that was set in place.

•Provide technical pre-sales support to the sales team in identifying customers data center' business needs and technical requirements during the sales cycle and determining appropriate actions.•Lead Performance POC testing at clients location, generating load on system looking for possible application bottlenecks and performance issue.•Created and presented presentations showing the value add of the proposed Solution to C-Level and Technical audiences.•Conduct client data migration kick-off meetings for discovery, scope, set proper client expectation and timeline expectations.•Performed infrastructure data center assessments and health checks covering SAN, NAS, Enterprise Storage Systems, Server, and Network.•Used salesforce to track current and future opportunities, as well as forecasting potential prospects.•Deployed, integrated and troubleshoot issue around Recovery Manager Application with MS-SQL, MYSQL, SQL- Lite and Oracle.•Created Data Center Assessment Documents, Test plans and Visio diagrams for the customer.•Subject matter expert (SME) for hyper Converged, Hybrid Storage, proposed solution design, configuration, implementation, and testing.•Performed OEM patch, firmware, and OS release upgrade as needed to adhere to best practices.•Deployed, configured and supported pre-sales POC.•Responded to customers RFP and RFI

•Provided technical pre-sales support to Direct sales teams and channel partners throughout the entire sales cycle to identify customer business requirements needs, as well overcome objections, assist in the development of business cases, and technically close deals•Drive sales with technical expertise, account management skills, sales ability, and exceptional customer focus.•Presented technical presentations showing the value add of proposed Solution to Executive level, Technical audiences and Channel partners•Function as SME for Hyper Converged, Flash, Hybrid Storage and NAS proposed solution•Participate in the consultation to prospective users and/or product capability assessment and validation as it applies to the technical sales process.•Lead and provide support for all HPE pre-sales POC and Demos in my assigned territory.•Build long-term business relationships as a trusted advisor to C-Level management and decision makers within each account to identify opportunities and sell HPE Solutions.•Worked closely with channel partners to leverage and maximize relationships to increase sales performance.•Lead technical discussion at user groups, trade shows and at channel partner events to increase revenues within assigned territory.•Lead training sessions to channel partners and customers locations or remotely via Web-ex.•Responded to RFPs and RIO's

-Lead Architect for Datacenter Data Migrations, Host, application, Block and object storage migration.- developed and Lead Proof of Concepts (POC) and Demos-Conduct client kick off meetings for discovery, scope ,set proper client expectation and time line expectations-Deployed and configured 3PAR Storage, Hyper Converged, hybrid, Storage, Network switches at customer sites.-Lead Performance Proof of Concepts (POC) and Demos.-Deployed and configured HP LoadRunner to simulate a load on the system to help analyze performance and detect bottlenecks-Deployed and configures 3PAR Recovery Manager, Performance Analyzer, SR, Remote Copy, Peer Motion, Online Import, AO and DO applications-Installed and configured migration tools MPX200, Vmotion, Double take, ATAdata- Performed storage and network Assessments.- Created documentation and Visio diagrams for the customer.-Deployed and configured HP BL-XXX, DL-360. DL-380, HC-250, HC-380, C7000, load Balancers, Brocade and Cisco Switches.-Created scripts for repeatable processes-Created Documents for Assessment, Run Books, Best practices and Visio diagrams for the customer.-Installed and configured HP-3PAR Storage, Server,Switches and software at customer locations. -Lead all technical Storage, Server, Network Assessment.--Subject Matter Expert for Remote Copy, Peer Motion, Online Import Data migration of from -Lead customer Training and provided best practices on HP 3PAR hardware and software-Legacy 3PAR Remote Copy, Peer Motion, Online Import, AO, DO and Performance Champion-Assisted support engineering team with escalation call on performance issue by analyzing collected data to determine root cause and determine fix.

•Provide sale technical expertise and support throughout the sales process to achieve and exceed quotas•Created and presented technical presentations showing the value add of the 3PAR Solution to customers and prospects •Provide technical pre-sales support to sales team and channel partners in identifying customers’ business and technical requirements during the sales cycle and determining appropriate actions.•Conduct all pre-sales product demos on web and face-to-face meetings, field marketing and industry events.•Provided first line of support to assigned customers in my territory.•Deployed, integrated and troubleshoot issue around Remote Copy, Recovery Manager Application with MSSQL, MYSQL, SQL- Lite and Oracle. •Drive sales opportunities for storage and software products in my assigned territory •Created Storage configurations and BOM files for pricing.•Assisted customer with configuring 3PAR hardware and software products•Lead all Technical pre-sales POC and customer Demo’s.•3PAR SME and Champion for Remote Copy, Peer Motion, AO,DO and Performance champion•Organized and lead customer training and best practices on Hardware and Software products.•Establish trusted advisor relationship with Executive Level management and decision makers to foster an ongoing dialogue to drive new business•Responded to RFI/RFP

•Lead Data Center Architect for the State of Texas 31 to 4 data center consolidation and migration project•Lead Architect for IBM Data Center transformation and Migration team for several high profile customers •Mentor junior solution architects on best practices for large scale data center migration•Lead Technical discussion with customer’s infrastructure team to identify Data Center requirements and expectations. •Created New data center infrastructure design and Visio documentation to be presented to the customer•Collected performance data using the tools Performance Tools to analysis for possible performance issues.•Gathered data from customer’s current infrastructure for capacity planning and forecast.•Organized and lead weekly multi-vendor project meeting to review status•Lead and managed a team of 9 system engineers that were responsible for the day-to-day administration duties for their TSM backup production IT Infrastructure environment and their SAN storage.