• Establish organization SIEM implementation, file integrity monitoring, and log management through SPLUNK and ManageEngine• Control evaluation, configuration, installation, troubleshooting, maintenance, and security of personal computers, firewalls, servers, and other networking hardware via WSUS and patch management through SaltStack across infrastructure per PCI DSS, SOC, HIPAA, NIST, and CSA standards• Implement endpoint encryption and anti-virus solutions, while reducing cost and management overhead• Audit internal and external established network baselines with ASV scans Qualys and Nessus• Engineer CI/CD pipeline by automating client deployments through custom built PowerShell scripts and Octopus Deploy• Integrate Visual Studio Team Services, Octopus Deploy, JIRA, and Slack to build a CI/CD pipeline allowing the achievement of 10 client live projects in a 12-months• Author, revise, and audit internal company standards and work instructions to meet the Cybersecurity frameworks and standards of PCI DSS Compliance, HIPAA Compliance, SSAE 18 SOC 1, and ISO 9001 Certification• Orchestrate infrastructure upgrade project, moving Server 2003-2012 to Server 2016 in Azure for preparation of Docker/Kubernetes container and microservice architecture• Provision Azure infrastructure testing environment for migration of services from Verizon cloud, built cloud security measures including WAF, firewall rules on Azure NSG, and VPN tunnel between colocation• Security hardening: production application account security through automatic password rotation in SQL backed using stored procedures• Remote VPN architecture revamp using LDAP groups with MFA, and installation/configuration of Fortinet firewall• Enterprise domain restructuring for growth and scalability, Domain upgrade to 2016 and implementation of gMSA accounts• IIS Web Servers: Coldfusion Web Application upgrade and migration to IIS 8.5, and migration of security certificate setup to SNI based configuration

Responsibilities -Extensive knowledge of routers, switches, servers, intrusion detection devices and firewalls; with proven skill-sets in configuring Virtual Private Networks (VPNs), VLANs, VoIP.-Working Knowledge of and understanding of Wireless 802.11 standards, web based technologies, and VMware.-Installing or moving new or existing networking hardware, software, and/or other equipment-Provide operations support, maintenance, and administration for network systems-Define Standard Procedures for operational efficiency.-Ensure best practices, standards and guidelines are applied in developing, designing/implementing solutions, establishing work priorities, resolving problems and reporting on project status-Be the highest level of support for escalated end-user issues.-Ensure that adequate backup equipment systems and processes are in place to preserve vital information, data, and/or media-Create reports in system wide performance metrics.

-Technical and functional understanding of product architecture.-Part of ongoing feature and enhancement development effort.-Communicated with Project Management in creating acceptance tests as part of the requirements, and execute those tests manually, as well as automate them.-Provided technical guidance when needed to other members of Quality Assurance, Software Engineering, Product Management, and Product Support.-Worked proactively with members of Development and Quality Assurance teams to find and fix defects in product architecture.-Produced and maintained test coverage reports for functional and automation coverage.-Analyzed defects/test results and be able to deduct the chain of events leading to a failure to enhance software quality.-Provided feedback on how to improve product solutions, tools, and other technical software features.-Wrote SQL code as part of data setup, as well as to verify test results in manual and automated testing.-Communicated critical issues and status updates in a timely manner to team and other software test engineers.

-Responded to customer telephone inquiries by providing diagnostic and other assistance on specific products supported.-Provided follow-up service by calling customers who have recently had service interactions.-Assisted with customer training.-Completed service documentation as required.-Displayed maturity and judgment in time management and expense control.-Reported quality control and other technical problems in detail.-Interfaced and worked closely with advanced support specialists as required.-Trained other service engineers on product software.