John Carelli Email & Phone Number

New York, Ny, Us

Jersey City, New Jersey, United States

Act as the front line of BetFanatics by communicating directly with customers through emails, chats, and phone calls.Help share customer insights and trends to all areas of the business including product, marketing, and operations.Resolve all customer issues, questions, incidents, complaints, etc. in a timely and professional manner and to the complete satisfaction of the customer.Act as a subject matter expert and mentor for investigative staff and as a department liaison with other business departments.Assist management and internal teams with ad hoc requests and escalations.Review complex customer inquiries escalated by agents.Recognize possible suspicious, fraudulent or AML activity and partner with the Fraud team to resolve.Recognize possible payment (deposit & withdrawal) related concerns and partner with the Payments team to resolve.Stay up to date on latest industry trends and internal policies and procedures to make sure customers are getting consistent top tier support.Frontline support to fanatics VIPs

Jersey Shore

-Sports Journalist Covering Fall, Winter & Spring Sports Across the Jersey Shore-Host of “Eyes On” Podcast-Content Creator of Sports Coverage-Fall 2023 Girls Volleyball & Football-Occasional Fall Soccer Coverage

Matawan, New Jersey, United States

Perfectly Safe®

New Jersey, United States

-Founder of Eye on Shore Sports-Coverage Matawan Boys 2022-23 Basketball Season-Coverage of Various Basketball Games within the Shore Conference & GMC-Coverage of Shore Sports Baseball 2023

Matawan, New Jersey, United States

This role of Internal Account Partner is responsible for the management of the overall day to day account functions of a geographical area within a client portfolio.: These functions include but are not limited to: • Tracking service performance Service scheduling and completion Issue resolution management of client escalated issue. Post confirmation — Daily validation of service completion. Outbound quality control calls made to store management based on budgeted and scheduled services to verify service completion. • Service Scheduling — Together with the support of the area managers the internal account partner is responsible for working with the vendor partners on scheduling the monthly services. • Issue Resolution — The internal account partner is responsible for fielding day to day incoming issues via the IVR hotline. Calls and emails should be captured, tracked and followed up daily to ensure issue resolution. Monthly Quality Control Outbound Calls • Each month a minimum of 1 quality control outbound call should be made to each site to confirm quality of service provided — outcome of this call should be reviewed with the field staff and followed up with issue resolution where needed. Vendor invoicing and deductions • Daily, weekly, monthly invoices submitted by the contracted vendors for payment. These invoices are validated and processed by the internal account partner in time for the Monthly Vendor payments. • The Internal account partner is responsible for making the appropriate changes reported in from the field staff as it relates to vendors assigned to specific sites.

Matawan, New Jersey, United States

Specializing in data-driven approaches in order to successfully reach clients within specific target audiences ofNew Jersey.Managing a team of five leaders, staying consistent on their standards & goals.Classroom-style training, coaching/mentoring, campaign management, payroll, and social media development.

Matawan, New Jersey, United States

Develop and execute a sales and marketing plan for key accounts that meet or exceed sales and margin targets.Grow existing product offerings with key accounts while introducing new product opportunities.Work closely with the various departments in the Marketing industry NationWide to ensure the accurate execution of sales orders and account activity.

Yaphank, New York, United States

Assisting in coordination of baseball games taking place during various tournaments at Baseball Heaven. Responsible for on-field maintenance, teams maintaining an understanding of all rules and regulations, and entering results of tournaments throughout. Ensuring fields/facility is kept clean and organized at all times.

Monmouth County, New Jersey

Delivery driver through the social media application DoorDash. While maintaining a full-time job over the Summer, I was able to utilize other spare hours to deliver within the application. I currently hold a 4.96 overall rating and have a 97% on time rating.

Glassboro, New Jersey

• On-air radio host providing music, weather/campus updates & news• 89.7 WGLS-FM is in range of over 1.3 million listeners daily

Matawan, New Jersey

Over the course of eight weeks throughout the Summer, I was in charge of a group of 18 sixth-graders from 8:30 A.M. until 4:15 P.M. Monday through Friday. I also oversaw Three & Four-Year-Old Extended-Care program everyday from 4:15 until 6:00 P.M.

Matawan, New Jersey

Assisting truck driver with delivering packages to homes and business in time efficient matter.

Matawan, New Jersey

While delivering for the company, I also ran management positions within the store. I would accommodate the customers, count money within the drawer and close shop as well.

B.A. In Sports Communication And Media, Sports Communication

Activities and Societies: Tau Delta Phi Fraternity, Order of Omega, Rowan Class Senator 2018 Dean's List- Cumulative GPA of 3.7; Magna Cum.

Minor In Journalism, Journalism

Associate'S Degree, Journalism

Activities and Societies: The Current- Staff Writer (School Newspaper)