John Carlo Robrigado Email and Phone Number

- Provide technical assistance and support to end-users regarding computer systems, hardware, software, and networks issues- Respond to inquiries and troubleshoot problem through various channels, including email, phone, or in-person- Diagnose and resolve hardware, software and networking issues, ensuring timely and effective problem resolution- Install, configure and upgrade computer hardware, software, operating systems and application- Perform routine maintenance task, such as system updates, patches and backups- Monitor system performance and ensure the efficient operation of IT resources- Implement and enforce security measures to protect systems and data- Educate users on security best practices and awareness- Provide remote support to users working from different locations- Use remote assistance tools to troubleshoot and resolve issues- Collaborate with other IT teams and department to address cross-functional issues and projects- Participate in team meetings and contribute to the improvement of IT processes

A. Main Technical Support in all McDonald’s Store and 3rd Party Client in the Philippines Provides technical support to customers for Point-of-Sale software, systems and hardwareConduct troubleshooting and preventive maintenance to POS terminals, check terminal appearance, connection, working condition and perform test transactions for all card brands.Accomplish a service activity report for service activity done; attach transaction receipt as a proof that work is correct and efficient.Relay concerns regarding client’s satisfaction, POS terminal performance, and suggestions for service improvementPerform other tasks/projects such as reprogramming, site visit software upgrade, terminal swapping and pullout activity as requested by client

- PC TroubleShooting/PC Assembly- Onsite set-up of units and simulation- Onsite set-up laptop and printers for registration system for the event- Hardware/Software of POS (Point of Sales) Machine- Conduct diagnostic, Swap parts, Monitoring troubleShooting onsite