IT Department head for Federally Qualified Health CenterOversaw all areas of IT systems management and operations, including server, desktop, network, firewall, and application maintenance and supportServed as HIPAA Security Officer and led Confidentiality and Security Team, maintaining the confidentiality, integrity, and availability of company data and Protected Health InformationFacilitated Security Risk Assessments and developed and oversaw appropriate remediation plansResponsible for procurement, management, and maintenance of all company softwareOversaw lifecycle of all IT assets, from acquisition to disposalResponsible for creation and maintenance of IT and Information Security policies and proceduresResponsible for Disaster Recovery Planning/Testing/DocumentationResponsible for IT security products selection, implementation and maintenanceResponsible for creation and maintenance of IT Change Management proceduresOversaw all IT programs and projects, ensuring timely delivery, as well as quality service & supportOversaw supervisor functions including performance evaluations, team meetings, and one-on-one conversationsMaintained relationships with supporting vendorsReviewed vendor contracts and agreements for legal and regulatory compliance, negotiating contract modifications when necessaryLed and participated in cross-functional teams for organizational process improvements, projects, and initiatives

Responsible for overall planning, organization and execution of internal Information Technology functionsProvided guidance and support to all technical StaffIdentified and oversaw opportunities for service improvementResponsible for developing, installing, and maintaining networking infrastructures, including servers, database systems, routers, switches, network printers, workstations, etcResponsible for identifying, evaluating and recommending systems and solutions for internal and/or client usePrimary engineer for developing/maintaining in-house physical and virtual infrastructuresParticipated in incident, request, and problem response operations for both internal sources and external clientsParticipated in system recovery, malware recovery, and data recovery operations for clientsParticipated in planning & deployment of hospitality-oriented Wi-Fi systemsCreated/modified billing reports using Crystal Reports linked to SQL database

Responsible for developing, installing, and maintaining networking infrastructures, including servers, database systems, routers, switches, network printers, workstations, etcProvided guidance/training to lower-tier techniciansPrimary engineer for developing/maintaining in-house physical and virtual infrastructuresParticipated in incident, request, and problem response operations for both internal sources and external clientsParticipated in system recovery, malware recovery, and data recovery operations for clientsAssisted with planning/deployment of hospitality-oriented Wi-Fi mesh systemsCreated/modified billing reports using Crystal Reports linked to SQL database

Migrated peer-to-peer network to Active Directory domain and MS Exchange ServerInstalled/configured all router/firewall and web proxy devicesResponsible for implementation, maintenance and testing of data backup solutionResponsible implementation and maintenance of antivirus/endpoint protection solutionDeveloped custom database applications and reports using Microsoft Access, Microsoft SQL Server and Visual Basic for ApplicationsIntegrated Commence CRM and KMS Accounting software with corresponding in-house SQL/Access database applicationsAssembled and maintained all servers and workstationsManaged and maintained printers/MFPsMaintained relationships with supporting vendors