• Align technology strategy with business objectives.• Protect data, networks, and systems from cyber threats.• Enforce IT governance for optimal technology investments and compliance.• Manage IT budgets and resource allocation.• Oversee IT infrastructure, including hardware, software, and networks.• Lead digital transformation to enhance efficiency and customer experience.• Manage vendor relationships and negotiate technology contracts.• Lead and mentor the IT team.• Develop data strategies to leverage data as a strategic asset.• Ensure disaster recovery and business continuity plans are in place.• Ensure compliance with industry standards and regulations.• Stay current on emerging technologies and trends.• Communicate IT strategies to executive leadership.• Assess and mitigate IT risks.• Oversee and manage technology projects.• Establish KPIs to track IT operations performance.• Ensure IT support and address user concerns.

• Direct the strategic and tactical approach for all business voice and data implementations.• Manage the capital expenditures budget.• Lead and guide teams across Voice and Data Project Coordination, Field Services, Sales Engineering,and VoIP Switch Provisioning.• Focus on operational excellence and customer satisfaction.• Oversee 24/7 field service operations in Mississippi, Alabama, and Tennessee.• Set and maintain quality standards, benchmarks, and best practices.• Ensure day-to-day operational efficiency, quality, compliance, and staff management.• Promote collaboration across departments to improve operational efficiency.

• Manage the conversion of new business customers to C Spire services.• Continue daily operations oversight for Harbor Communications during the transition.• Assist the team directly to meet objectives.• Streamline procedures to enhance efficiency.• Develop project plans for end-of-life initiatives.• Analyze data to identify cost-saving opportunities for legacy products.

• Oversee operations related to production, services, and product distribution.• Manage staff, work schedules, and duty assignments.• Establish departmental policies, goals, and procedures in coordination with leadership and staff.• Develop project budgets and assist with resource allocation.• Implement workflows per client contracts, focusing on workforce management and clientsatisfaction.• Promote staff development through service and continued education.

• Maintain and administer computer networks and related computing environments including computer hardware, systems software, applications software, and all configurations.• Diagnose, troubleshoot, and resolve hardware, software, or other network and system problems.• Replace defective hardware components when necessary, including board level soldering.• Coordinate with vendors and company personnel to facilitate purchases.• Gather data about customer needs and use the information to identify, predict, interpret, and evaluate system and network requirements.

• Remote Desktop to client’s computers and setup all applications and complete windows and Mac repairs. • Complete Hardware and Software repairs on personal and business computers and servers. • Maintain all internal Information Technology support. • Active directory setup and use• Broadsoft Genband M6 and also setup Cisco model IP phones. • Metaswitch VoIP (Sip) residential and business customers. • Accessed 5ESS for modificationn and build to POTS telephone lines.• E-Fax communications and setups for business customers.

• Be the best civil servant possible.• Patrol specific areas to detect law violations, issue citations, and place individuals in protective custody if required. • Investigate illegal or suspicious activities. • Record daily activities and submit logs and other related reports and paperwork to appropriate departments or supervisors. • Manage as an acting sergeant for jail operations and jailed inmates for first 1.5 Years with 6 individuals under my command. • Qualified on the use of side arm and shotgun. • Scored 100% on civil service exam.