Monitored company aircraft using different technical programs for Boeing and Airbus. Created diagnostic callouts to guide problem resolution to enhance operations, such as reducing chronic problems, delays, and cancellations. Select Accomplishments:• Led or participated in troubleshooting and resolving technical issues for hundreds of planes per year, which resulted in eliminating downtime and improving safety records for aircraft.• Used data analytics from several different maintenance programs, leading to more quickly resolved technical issues by identifying the source of the system or component failure.

Maintained aircraft. Upgraded to temporary Lead Technician when expertise was required to oversee project team. Performed engine runs and taxied aircraft to check and test system operations.Select Accomplishments:• Cut time in half for technicians and inspectors to verify required steps to resolve system functionality by publishing shortcut links to maintenance-manual references. Process improvements saved 5-10 hours a week.• Led two major aircraft modification projects as Lead Technician, including oversight and collaboration with other technical teams to modify a DC 10 first-class section.• Created adaptor tool to expedite daily work conducting aircraft fuel pump checks, preventing delays for work team waiting for the limited availability of tool-room tools.