Pursuing an MA in Web Design and Online Communication

-Designing, coding, development, delivery and maintenance of websites to support the college mission;-Server Maintenance and Access Control;-Providing front-line and back-end LMS support to students, faculty, and staff;-Security systems installation and configuration, including camera installation and IP phone support;-Reviewing statistics and web analytics and taking appropriate actions;-Providing appropriate security and feature updates to the website;-Ensuring electric content meets accessibility standards to include Section 508;-Maintaining Guided Pathways college and career planning web features;-Managing college digital signage systems;-Manage social media and graphic design needs of the college;-Designing and delivery of multimedia content including graphics, photos, videos;-Support enterprise systems including Oracle Information Systems, Team Dynamix, Salesforce, and EAB Navigate-Providing student and employee support;-Keeping abreast of emerging trends in web design and technologies;-Providing training and direction to faculty and staff relative to these activities;-Coordinating with the Information Technology Services and Public Relations team to ensure seamless technological operations; and-Serving as a liaison with other web development personnel within the Virginia Community College System.

Providing frontline student financial support in the Wytheville Community College Business Office.Processing and posting student payments, account holds, aid administration, and other student financial services. Creating general ledger entries, posting automated clearinghouse deposits, accounting for and depositing college funds, including institutional, federal, and foundational (grant/scholarship) funds. Creation and maintenance of comprehensive fund movement reports, including expense and income registers and full-cycle scholarship and federal aid applications. Serve as college liaison for vendor services and collect, deposit and account for club and departmental funds.

A service providing full cycle content development, creation, and support tailored to the needs of the client and the client's market.From the embryonic stages of researching market trends to creating compelling and interactive text and media to end product analysis and sustainable maintenance of existing projects--my goal is to create the best possible enterprise outcome.I have led international projects of large, multi-lingual teams across different time-zones resulting in comprehensive global market analysis of user-end products. I have designed comprehensive training initiatives with the end-goal of establishing new departmental best practices and policy standards. Individually, I have designed and created websites that required learning proprietary, in-house software applications with hard deadlines. Everything from SEO brainstorming with marketing departments to multimedia design, creation, and application with AV and IT specialists. But I am not a soulless salesperson--I believe in the fundamental ability of the written word to inspire and change. I am a passionate fiction writer with a keen grasp of English vocabulary, both formal and conversational. I strive to make language a useful and accessible tool that every reader, across every spectrum of humanity can enjoy.

Pursued MA in English in the Technical Communication track. Switched programs to UF Web Design and Online Communication.

Certified to administer academic and commercial testing and assessment, both manually and electronically, including: PERT Placement Exam, GED and PearsonVue programs, TABE for Work Force Certification and Adult Basic Education Programs, Basic Abilities Test for Law Enforcement and Corrections, HESI, ATLAS and PSI, HOT, PAN, COMPASS, CASTLE, COMIRA, FAA and FCC knowledge exams, Faculty Make-up, MathXL, MyMathLab, ProV, CLEP and DSST, Bennett and Wiesen Aptitude Tests, and proctored exams for other institutions and ensure all testing activities are administered with a high level of security in an environment conducive to examinees.Prepare documentation associated with testing, eligibility, appointments, evaluate and interpret test data, and respond to inquiries and concerns of testers, including researching information and providing academic and vocational counseling. Establish atmosphere of encouragement and professionalism and express understanding of academic and vocational needs, motives, goals, and objectives of students, recommending appropriate services and programs where necessary.Technical Support for computer and office equipment usage and malfunctions as well as basic problem troubleshooting for Microsoft and Mac operating systems. Project coordination including Assessment Center efficiency/capacity improvement through creation of user-friendly appointment system.Assist with college-wide retention improvement initiative via appointment monitoring and at-risk student advising.Mass email campaign design and implementation.Development and implementation of remote testing procedures during COVID-19 lockdowns utilizing Zoom for 500+ nursing students.

Process incoming online order channels; pull, prepare, and package merchandise for shipping according to weight,destination, contents, and shipping policies; accounts for all outgoing materialsInventory incoming merchandise and restock in collection; maintain well-stocked packing areas and report materialsreordering to management; train and oversee new packing associates and assign duties during peak seasonCreate invoices, shipping and tracking information, shipping labels, and maintain accurate accounting records for new orders in QuickBooks, MS Access and Excel, Endicia, Dazzle, and Volusion e-commerce softwareCreate online catalog product-search listings and content updates for Amazon.com, Ebay.com, Overstock.com andGiftswithhumanity.com and report irregularities to appropriate web mastersRetail Operations promotion after one year:Perform opening accounting and end-of-day deposits, sales and customer metric reports for management, communicate with customers regarding purchases, store and receipt policies, producer information, and principles of company's fair trade mission; administers and oversees store operation according to prescribed guidelines and standardsOperation of POS system, ability to process credit and shipping orders, knowledge of online catalog and shipping policiesCreate new displays and advertising with intention of improving sales, maintain a clean and organized store appearance,update store stock, reorder merchandise, and ensure that inventory records are correct

Mastery of the Superintendent of Documents Classification System for processing and shelving of new collection materials.Assisting the Circulation and Periodicals sections with database and collection management, including updating of the University's microfiche Excel catalog. Provide assistance to students and patrons, answer questions regarding facility services and policies, and work circulation desk as necessary

Design and creation of museum publications including press releases, exhibit and advertising brochures, membership newsletters, staff training manuals, and outreach program documents Creation and update of new museum website utilizing Microsoft Office Suite and WebGarage content management system (including compiling collection texts and photography as well as new content creation)Edited and researched $350K government grant with museum director resulting in construction of first LEED Platinum Certified Educational Building in the state of Florida