• Support Windows 7, 8, Server 2008, Server 2012, OSX, iOS, Android, HP Thin Clients, SmartBoards, Watchguard WAPs, deskside printers, and MFPs.• Support applications and services including Microsoft Office 2013 and 365, OneDrive for Business, Adobe CS5 and Creative Cloud, internet browsers, Kaspersky Security Center, Active Directory, Group Policy, Hyper-V, and Spiceworks.• Manage images using Kaspersky Security Center, EaseUS ToDo Backup, and CloneZilla.• Lead yearly student computer lab reimage and lab workstation replacement in 2015.• Manage new and updated software deployments using Kaspersky Security Center, Group Policy, and PDQ Deploy

• Set up new imaging system and reimaged Windows Vista workstations with Windows 7.• Deployed and configured new EMR and fax software on workstations.• Assisted in training users and administrators, live deployment troubleshooting, post deployment configuration and customization, and process analysis to improve and adjust workflows to make use of new EMR software.

• Organized and participated in requirements gathering and management.• Assisted in project initiation by developing function specifications, scope documentation, stakeholder analysis, and use cases.• Used SQL to query State Department of Education databases to meet information requests.• Participated in new application development and enhancements to existing systems, including the transition to the 2014 school year and the State Longitudinal Data System.• Monitored technical and application support requests for outstanding issues that may require escalation or an updated status from technical staff.

• Provided Tier 1, 2, and deskside support for faculty and students in computer labs, research labs, offices, and classrooms.• Supported Windows XP and 7, OSX, iOS, Android, Linux, printers, and research equipment.• Removed viruses and security threats, conducted troubleshooting for applications and hardware, trained faculty, staff, and students, upgraded/replaced hardware, performed imaging, reimaging, and deployment of workstations, deployed software, assisted in managing Active Directory.