John Chaisson Email & Phone Number

Tampa, Florida, United States

Manage techs that support 4 sites on the East Coast and in Central time zone. I bridge the gap between upper management and the techs. I bring their concerns and needs to management so they are heard more clearly. I believe in treating employees like extended family. Try to empathize with their wants and needs. Work with their personal situations. Give them advice not related to the job. Share your own life experiences both good and bad so that everyone can relate to one another. Teams work better when everyone trusts. Show them you have their backs when they are up against the wall and they will push themselves to perform. People will come to work with a better attitude when you shoot straight with them and listen to their concerns. Happy techs bring that attitude with them to the end user's desk. It rubs off. Everyone wins.Managed Desktop Support Technicians for 4 PennyMac locations for a total of 8 Technicians and 3,000 employeesWas involved with hiring and terminations for desktop support staff in all PennyMac locations. Assisted in changing the culture for desktop support to being the face of IT for the end usersReceived stellar reviews if that being as a tech or as a supervisor.Took lead on multiple projects stemming from COVID, work from home policies and the return to site. Oversaw the program from within the office. Worked from the office everyday for the last 2 years to make it successful.

Tampa/St. Petersburg, Florida Area

Single point of support for 300+ local users as well as remote support for entire company. I support all functions from end user software / hardware to acting as the local facilities tech. If it needs to be done inside the office I get it done. Executive support for C level users. Travel as needed for special projects and to cover other sites. I serve as the team leader and knowledge base for the East Coast techs.Provided Top Tier support for company of 9,000 + users.Assisted Jr technicians with learning troubleshooting skills.Used Service Now as a ticketing / asset solution.Used Meraki for mobile device management.Extensive knowledge of VMware environmentExtensive knowledge of Work Space One.

● Support Zenprise, BES, and all mobile systems the company uses for it mobile work platform. ● Implemented Zenprise for the company and currently working to move the company toward supporting more employee owned mobile devices. ● Managing the ticketing system as well as support all help desk functions.

Tampa/St. Petersburg, Florida Area

● Managed 4000+ computers and users as well as team lead for Sr Techs.● Quickly resolve issues with OS, Database Apps, and any suites that are used by the customer. ● Worked to create an inventory and fully manage all Blackberries for the entire company. ● Machine builds and installs as well as upgrades. ● Work in Active Directory as well as Citrix.

● Managed over 150 users and their respective machines and software. ● Worked to bring new data tracking systems online. ● Daily upkeep of computers, printers, fax machines, and any other unit required forusers to complete their work.

● Installation, maintenance, and repair of computer-related machines and technical equipment. ● Installation of network in new classrooms (running cable, punch downs and fiber). ● All types of customer service.