John Chajka Email & Phone Number

Rochester, New York, United States

Rochester, New York, United States

Oversee and perform pole licensing procedures to ensure authorized construction of utility poles in order to provide service to customers.

Rochester, New York Area

Applying for permits and licenses

Rochester, New York Area

Assist in the permit process for the NYS build out for Charter-Spectrum.

71 Mt. Hope Ave., Rochester, Ny, 14620

Technical Operations Center Surveillance Analyst 3/14 – Present• Responsible for declaration of outages within the Billing System • Facilitates and coordinates the flow of communications between TOC and related departments• Provides first-line HFC network (Optical Transmitter to Tap) surveillance• Performs tracking and management of incidents to resolution in accordance with standards• Performs administrative tasks such as contacting, escalating and notifying for management• Performs initial troubleshooting, problem analysis and isolation of HFC network and system events in accordance using spectrum analysis and signal strength tracking programsCentral Operations Support 5/13 – 3/14 • Responsible for routing and tracking tech progress• Performs trouble shooting assistance with tech on site using proprietary software• Documents and submits tickets to related departments for patterns of service disruption• Adheres to standards in call time and messaging to minimize tech timeCustomer Care Lead Support 12/11 – 5/13 • Daily reports and loggings of performance and tasks• Help train new hires to perform billing tasks, keying appointments and troubleshooting• Work as a support team to help implement new policies and procedures• Quality control for work order accuracy• Handle call escalation and supervisor call backs• Work in unison with dispatch, finance, PAC, warehouse and customer care to ensure quality customer service and standards are metCustomer Care Professional 6/10 – 12/11 • Educate and assistant customers who are experiencing issues with their services• Troubleshoot problems using effective communication skills and logic• Meet sales goals by bridging additional products and services• Schedule installations and service calls and handle billing inquiries