John Chalanger Clinton C Email and Phone Number

I have completed my MBA and have over 3 years experience in SAP as a Process Associate in Hewlett Packard Enterprise. Experience and Knowledgeable in the creating quotation based on customer requirements and converting to contractsHandling Middle East and South Africa customers – Responsible to provide quotation and book contracts on given time to customer and achieve CSAT.Process: Global operationsTools – SAP, MS office & SFDCAdditional ResponsibilitiesDaily monitoring SFDC queue and work on cases based on Turn Around Time (TAT).Handling and Solving Escalations/ Priority Requests based on FIFO logic.Achieving preset targets based on metrics ensuring error free transaction.On time completion and submission of tasks and reports assigned.Assuring quality targets 100% at par to the benchmark.Mentoring all new hires within the team, helped them to enhance their knowledge and empowered them to process independentlyAdditional Responsibilities:•Daily monitoring SFDC queue and work on cases based on Turn Around Time (TAT).•Handling and Solving Escalations/ Priority Requests based on FIFO logic.•Achieving preset targets based on metrics ensuring error free transaction.•On time completion and submission of tasks and reports assigned.•Assuring quality targets 100% at par to the benchmark.•Mentoring all new hires within the team, helped them to enhance their knowledge and empowered them to process independentlyHighlights:Received appreciations from Client and Internal teams.SPOC for the region clarifies all the queries, responsible to cascade all the updates to the team.•Received appreciations from Client and Internal teams.•SPOC for the region clarifies all the queries, responsible to cascade all the updates to the team.