John Champlain Email & Phone Number

Ladson, South Carolina, United States

• Serve as a business consultant and manages internal customer demands, proactively and by request
• Support the implementation, testing and rollout of IT systems and components
• Support the implementation of IT modules, components, and interfaces, including the adaptation or extension of associated databases.
• Plan and execute appropriate tests, and coordinate the implementation of rollouts with all internal and external stakeholders.
• Responsible for creating and updating relevant system and process documentation.
• Supports projects and the Center of Competency to optimize the amount of function in regard to enhancing the effectiveness and efficiency, taking into account the Mercedes-Benz standards.

Ladson, South Carolina, United States

• Contracted to work at the Mercedes-Benz Vans facility
• Maintain the Local User Help Desk (LUHD) Control Center by directing team with effective communication and capacity management/prioritization
• Receive calls/emails related to the production floor, diagnose the severity of each issue, and record all details in tickets for root-cause analysis and future incident prevention
• Train on future implementation of applications/hardware to identify possible obstacles and patch security vulnerabilities
• Troubleshoot and document solutions for production application issues for local users. (2000+ users)
• Complete checklists of current running processes to ensure continuous uptime of production

Ladson, South Carolina, United States

• Temp-to-Hire for Computacenter working on location at the Mercedes-Benz Vans facility.
• Support applications directly affecting production/office functionality
• Troubleshoot line sequence displays, communication issues between programs, and network connectivity
• Maintain production floor/office devices o Examples include: torque tools, printers/plotters, laptops/desktops, scanners, and tablets
• Setup/Distribution of mobile devices such as push-to-talk, iPhone and VoIP desk phones
• Conducted system testing after major updates to proprietary software (i.e. Gepard and QSYS)

North Charleston, South Carolina, United States

• Contracted to work for MetroNet, an ISP operating out of the Midwest.
• Fielded calls regarding any issues with services/devices provided by the ISP and kept detailed notes on the issues/resolutions
• De-escalated issues that would result in loss of customers and ensured satisfaction, while maintaining profitability.
• Simultaneously answered emails/chats from customers while on call
• Learned new products being offered and educated all customers on the benefits and how to utilize them.
• Assisted teammates with issues ranging from common power issues to complex TCP/IP communication and configuration issues.

• Increased Key Indicators at all locations in conversion, average sale, survey count & quality
• Trained several management teams in proper policies and procedures
• Locations were all 1.5-2.5 Million dollar locations
• Drove for constant growth with competitive sales techniques, proper visual standards, and excellent team training plans

Virginia Beach, Virginia, United States

• Read and recognized traffic trends, and shifted coverage/focus to increase efficiency
• Handled all customer complaints and politely diffused tense situations
• Report sales segments to show year over year profit
• Maintained location’s supplies and Conducted semi-annual inventories

Chesapeake, Virginia, United States

Physics, Physics

Master Of Engineering - Meng, Additive Manufacturing And Design