John Charters Email & Phone Number

As Customer Fulfilment Executive my responsibilities included, efficiently managing enquiries, requests, and resolving issues related to mortgage accounts to ensure a seamless customer experience.Loan Administration: Support the day-to-day servicing of mortgage accounts, including payment processing, arrears management, and conducting mortgage account.

Governance & Assurance Associate, my responsibilities included conducting risk assessments, managing incident forums, and ensuring compliance with internal audits and regulatory guidelines. I collaborated with senior stakeholders to drive the implementation of regulatory changes, such as DORA, and contributed to enhancing the firm’s operational resilience.

• Social Media Management:
• Managed DSG Academy’s social media presence across platforms including Instagram & Facebook.
• Created and curated content, including photos, videos, and promotional posts, to highlight coaching sessions, tournaments, and academy achievements.
• Monitored and responded to social media interactions, ensuring positive engagement and quick resolution of any issues or inquiries. Scheduling and Administrative Support
• Assisted in managing the coach's busy schedule, including booking appointments, coordinating with clients, and organizing practice sessions.
• Maintained an organized calendar and ensured timely communication with clients, resulting in improved efficiency and client satisfaction.

County Dublin, Ireland

From 2016 to 2023, I served as a Project Support Analyst and Business Operations Analyst within the bank's remediation team. I provided critical business support across multiple high-profile banking projects, focusing on business process improvement, data analysis, and reporting. I worked closely with senior executives and project teams to manage.

• Provided professional, accurate information to corporate clients on pensions and funds & ensured the accuracy of the information updated on customer profiles
• Coordinated onsite visits for clients as needed

• Performed a variety of customer service actions including credit card management, arrears management, etc
• Managed complaints in a calm & respectful manner & supported colleagues with complex cases.

Face to Face customer service. Stockroom work, Till work and Cash handling experience and general customer service.Skills: Customer Care, Cash Handling, Sales

Certificate, Business And Digital Skills

Diploma, Business Management, Diploma

One year course in a Diploma in Business Management part time.

Leaving Certificate

Leaving Cert year ending 2011