John Chihak Email and Phone Number

Intake and Helpline specialist serving the aging community in Pima County. Customer service and attention to detail and organization are primary skills

Character design and development; story plotting and development; both traditional and digital work using Clip Studio Paint; writing and drawing original comic books and characters developed since 2006; crowd funding and networking; presentation and public speaking.

serving both AHCCCS (Medicaid) members and providers both in and out of network, utilizing programs like Microsoft Outlook, Excel, and Word, PMMIS and AHCCCS online (AHCCCS programs), Idea, Amisys, CRM, and TruCare, Envolve Pharmacy Solutions (formerly U.S. Scripts) (Cenpatico programs) in order to assist both Medicaid members and providers to look up benefits, document calls, find and assist with claims (pharmacy and service based) and locate and assist members with assigning primary care and Intake and Coordination of Care Agencies

Contracted to work as a Customer Service Representative I with Cenpatico Integrated Care. serving both AHCCCS (Medicaid) members and providers both in and out of network, utilizing programs like Microsoft Outlook, Excel, and Word, PMMIS and AHCCCS online (AHCCCS programs), Idea, Amisys, CRM, and TruCare, Envolve Pharmacy Solutions (formerly U.S. Scripts) (Cenpatico programs) in order to assist both Medicaid members and providers to look up benefits, document calls, find and assist with claims (pharmacy and service based) and locate member primary care and Intake and Coordination of Care Agency assignments. Before being brought on to Cenpatico as a full time employee in August 2016

customer service, hotline, crisis intervention, assisting with child development and child and family groups, including after school homework help and both art and therapeutic projects, transportation, documentation and both written and oral communication, staff support, Banner University Women’s Clinic Liaison with Emerge. Prior to becoming an employee with Emerge, I performed 6 months of volunteer work with the organization.

I have worked in direct care for individuals with developmental disabilities for about four years. It all stems from having a differently abled member of my family, whom I plan to become co-guardian of when the time comes.

Functioning as a Support Specialist in working with teenagers in transition in a dayprogram and children from five years to seventeen years in a weekend respite program.Helping individuals develop life skills in the areas of attaining employment; propersocial behaviors; tutoring; searching for one's first apartment; cooking; other leisureactivities; and life skill components DES/DDD/State Operated Programs/CES

Functioning as direct care staff for adults with developmental disabilities inresidential and day program settings, charged with: Developing and implementing behavioraltreatment plans and individual support plans; medication administration; doctor'sappointments; helping individuals develop daily living skills, including vocationalskills; utilizing relaxation techniques; recognizing client disorientation, aggressivenessand combative behaviors; utilizing emergency management techniques including physicalrestraints, CIT I and II, emergency measures; using basic behavior modification, includingtherapeutic/ interaction practices and proper use of redirection; writing of incidentreports, including serious incident reports; event planning and follow through; stafftraining; goal planning; client money management; client family/ guardian and teaminteraction.

Functioning as lead staff of direct care workers for individuals with developmentaldisabilities, ensuring the following: Developing and implementing behavioral treatmentplans and individual support plans; medication administration; doctor's appointments;helping individuals develop daily living skills and vocational skills; utilizingrelaxation techniques; recognizing client disorientation, aggressiveness and combativebehaviors; utilizing emergency management techniques including physical restraints, CIT Iand II, emergency measures; using basic behavior modification, including therapeutic/interaction practices and proper use of redirection; incident reports; serious incidentreports; Special Olympics coaching, training and events; recreation technician; dailyhousehold chores, including cooking, cleaning, laundry, running errands, basic timemanagement skills; working with a variety of staff through staff training and variousmotivational techniques; client money management; goal planning; event planning and followthrough; client family/ guardian/ team interaction

I helped manage the household containing two residents whom I supported in daily routines including transportation to day programs, doctor visits, daily outings, shopping. Medication management. Documentation. Nutrition and cooking. Health maintenance. Personal hygiene..