Responsible for the day-to-day operations of a 1.4M sq. ft. import distribution center as well as a 800K sqft annex. Ensure associates have the equipment, skills and training to do their jobs. Interact with associates consistently during DC walks and one-on one discussions in order to understand any individual needs or concerns and provide coaching and mentoring. Review performance of Assistant General Managers and Operation Managers formally one time during the year and informally on a quarterly basis. Ensures that other supervisors are reviewing their associates. Identifies, responds to, and resolves customer issues in a timely manner as they model excellent customer service to the stores. Budget and fiscal responsibility by setting financial plan and working to achieve it. Collaborate with agm`s to define service standards and operational mission of the DC, communicate it to associates, and track progress of activities that meet the goals of the DC standards and mission. Develop open communication with merchants and store operations management. Responsible for appropriate selection, termination, performance appraisal, and professional development of assigned staff. Monitors the performance of and develops strong business relationship with vendors, carriers, and other outside agencies that interact with the DC. Works closely with Assistant General Manager and HR manager to ensure proper performance of any temporary-staffing agency that may be in the facility.

Responsible for the day-to-day operations of a 795k sq. ft. import distribution center. Ensure associates have the equipment, skills and training to do their jobs. Interact with associates consistently during DC walks and one-on one discussions in order to understand any individual needs or concerns and provide coaching and mentoring. Review performance of Supervisors formally one time during the year and informally on a quarterly basis. Ensures that other supervisors are reviewing their associates. Identifies, responds to, and resolves customer issues in a timely manner as they model excellent customer service to the stores. Budget and fiscal responsibility by setting financial plan and working to achieve it. Collaborate with agm`s to define service standards and operational mission of the DC, communicate it to associates, and track progress of activities that meet the goals of the DC standards and mission. Develop open communication with merchants and store operations management. Responsible for appropriate selection, termination, performance appraisal, and professional development of assigned staff. Monitors the performance of and develops strong business relationship with vendors, carriers, and other outside agencies that interact with the DC. Works closely with Assistant General Manager and HR manager to ensure proper performance of any temporary-staffing agency that may be in the facility.

Supervised all perishable and dry side departments to include frozen, deli, fresh meat, produce, non-conveyable and conveyable departments.Supervised a mechanical selection system (MECH).Assigned daily work assignments to approximately 40 employees.Maintained daily production and accuracy records.Wrote work schedules for approximately 40 employees.

Set up 3 Distribution Centers in the U.S., including training of personnel in slotting, zoning and space allocation.Manage fourteen supervisors and responsible for approximately 240 non-union hourly associates.As head of the safety committee, implemented several safety policies and procedures resulting in over $70,000 savings on Worker's Compensation claims in the fourth quarter of 2001.Monitor all production and accuracy goals to achieve projected benchmarks.Ensure that all policies, laws, safety, security, sanitation and pest control codes are adhered to by all associates on a daily basis.Supervise warehouse activities to ensure that both incoming and outgoing merchandise is handled in accordance with good warehousing practices.Supervise recondition and salvage areas to accomplish warehouse damage goals.

Interviewed and hired warehouse personnel, including orientation on a weekly basis.Served as Safety Coordinator.Supervised new associates and issued weekly reviews on all during probation period.Issued forklift and pallet jack certifications