John Christopher Diaz Email & Phone Number

Taguig, National Capital Region, Philippines

Bonifacio Global City, Taguig City

Key responsibilities:- Provide technical support to the enterprise- This function includes employees working on incident management response; determination of issuepriority, provisioning, and service request fulfillment; analysis and resolution- Understand technology functionality, standard operating procedures, common issues, and solutions- Maintain up-to-date knowledge about deployed technologies and how they affect the business- Empathize with end-user… Show more Key responsibilities:- Provide technical support to the enterprise- This function includes employees working on incident management response; determination of issuepriority, provisioning, and service request fulfillment; analysis and resolution- Understand technology functionality, standard operating procedures, common issues, and solutions- Maintain up-to-date knowledge about deployed technologies and how they affect the business- Empathize with end-user needs and provide technology guidance- Stay current on technology trends- Provide reliable and consistent service- Act as an advocate for customer- Anticipate. identify. and address needs Show less

Bonifacio Global City, Taguig City

Key responsibilities:- Act as an initial point of contact for RIS and PACS radiology systems-related concerns from internal or external customers- Identify, Investigate, and Document customer issues- Provide root cause analysis through diagnostic and troubleshooting processes which may include the use of diagnostic tools. and software and or following verbal instructions- Engage and escalate issues to next-level support (Remote Systems Administrator — RSA) to… Show more Key responsibilities:- Act as an initial point of contact for RIS and PACS radiology systems-related concerns from internal or external customers- Identify, Investigate, and Document customer issues- Provide root cause analysis through diagnostic and troubleshooting processes which may include the use of diagnostic tools. and software and or following verbal instructions- Engage and escalate issues to next-level support (Remote Systems Administrator — RSA) to identify and resolve system problems after initial analysis of the ARSA- Responding to support issues and requests on time- Contribute to maintaining strong client relationships by providing excellent customer serviceLiaison with internal teams within the Customer Support organization as required to deliver on customer requests- Contribute to a fast-paced and highly collaborative team-based work environment- Basic, structured. a standard approach to work Show less