John Christopher Gregorio Email & Phone Number

Quezon City, Ncr, Ph

Philippines

Responsible for overseeing the day-to-day operations of the selling floor within an SM store. They manage a team of sales associates and work closely with other store departments to ensure that sales targets are met, the customer experience is outstanding, and the selling department operates efficiently. The manager drives sales strategies, develops staff, and ensures that merchandising and stock levels meet customer demand.Key Responsibilities:Sales Performance Management:Achieve and exceed sales targets set for the selling department.Implement promotional strategies and sales campaigns to maximize revenue.Monitor daily sales and assess the performance of the team to identify areas for improvement.Analyze sales trends and make recommendations for stock adjustments or promotions.Team Leadership and Development:Lead, motivate, and coach a team of sales associates to meet performance expectations.Conduct regular performance reviews and provide constructive feedback.Train new employees and continuously develop the skills of existing staff.Schedule and assign duties to team members, ensuring adequate coverage during peak hours.Customer Service Excellence:Ensure that the selling team provides exceptional customer service at all times.Address customer inquiries, complaints, or feedback, ensuring timely and satisfactory resolutions.Promote a customer-first attitude within the team and ensure that the store atmosphere is welcoming and inclusive.Merchandising and Stock Management:Ensure that the selling floor is well-stocked, organized, and visually appealing according to the brand's standards.Oversee product displays, ensuring they align with current promotional strategies and brand aesthetics.Administrative Duties:Prepare sales reports, inventory data, and staffing schedules.Monitor and manage the department's budget, ensuring cost controls are maintained.Ensure compliance with company policies, procedures, and safety regulations.

Quezon City, National Capital Region, Philippines

Plays a crucial role in overseeing the daily operations of a Starbucks store. Is responsible for ensuring the store runs smoothly, delivering excellent customer service, and achieving company goals.Leadership and Team Management:Lead, inspire, and manage a team of baristas and other store employees.Foster a positive work environment through coaching, mentoring, and supporting team members.Conduct regular team meetings to ensure effective communication and align with Starbucks' values.Customer Service:Ensure an exceptional customer experience by maintaining high standards of service, speed, and quality.Address customer complaints or concerns promptly and professionally.Operational Management:Oversee day-to-day store operations, including opening and closing procedures, cash handling, and maintaining inventory.Ensure store cleanliness, organization, and maintenance are kept at the highest standards.Manage store profitability by controlling costs, minimizing waste, and ensuring efficient use of resources.Inventory and Product Management:Order supplies, ensure stock levels are adequate, and rotate products to prevent waste.Monitor product quality and ensure that store offerings meet Starbucks’ standards.Health and Safety Compliance:Ensure adherence to all health, safety, and sanitation standards.Follow Starbucks' policies and local laws regarding food safety, alcohol sales (if applicable), and employee safety.Was assigned to Baguio to help in training and molding future leaders in the area that has 3 branches at that time.