John Chugg Email & Phone Number

Taunton, Gb

Taunton, England, United Kingdom

Taunton, United Kingdom

Maintaining the IT equipment and network infrastructure of a recruitment company specialising in construction with 50+ users over 7 sites in the UK. Through this, I have experience in the following:1st Line telephone & remote support on a daily basis.Training, tuition & guidance of all staff members.Server set-up and maintenance both physical & virtual (MS Server 2003, 2008 & 2012).Active Directory Support.Microsoft Office Professional installation, usage & support (2003, 2007 & 2010)Exchange 2010 configuration and support.Citrix ICA, Receiver & Xenapp usage and configuration.VMWare Vsphere usage (completed VMWare Install, Configure, Manage in October 2014).Veeam & Symantec Backup-Exec. backup solutions.Basic Juniper firewall configuration (SA2500 & SSG20).Sophos UTM9 & RED Box installation & configuration.Netgear Pro-Secure STM150 configuration and usage.Dell Equalogic & VRTX usage including Dell SAN.Igel Thin-Client & UMS configuration.Bespoke recruitment software usage and support (Itec Systems – Itris, Oxford Software-Tempaid)Wordpress website creation and maintenance & Basic Dreamweaver usage.BCM/Nortel Networks configuration.Mobile phone setup & configuration (IOS, Android & RIM).I can also make tea, answer phones and carry heavy things!!!

Taunton, United Kingdom

Fault-finding and diagnosis of IT Equipment based on customer description of problem.Building & maintaining of PC’s and networks.Hardware & Software installation.Training, tuition & guidance of customers.1st line telephone & remote support as well as 2nd line support.Documentation of all work undertaken including logging of all calls received.