John Clery Email & Phone Number

New York, United States

• Provide technical support to 1000+ end users.• Manage successful on-site servicing, troubleshooting, repairs and installation processes of equipment and systems.• Oversee technicians work to ensure completion in a timely manner and in accordance with high quality standards.

Brooklyn, New York, United States

• Planned, organized, schedule, and supervised the day-to-day technical support activities, including troubleshooting, customer service issues, approvals, and installations.• Oversaw repairs of desktops, laptops, printers, mobile devices, software installs, and accessories.• Maintained excellent communication between company and vendors.• Ensured service provided to customers met and exceeded expectations.

• Streamline installation, configuration, administration, and maintenance processes for a wide range of network equipment, including routers, switches, and wireless controllers.• Troubleshot various complex technical issues and implement effective solutions in collaboration with staff and outside vendors.• Resolved customer problems by investigating issues, answering questions and building rapport.• Increased sales by 65% having an exceptional rapport and delivering superior customer service.

• Created strategic sales proposals and delivered compelling presentations to business executives.• Developed and maintained policies, procedures, and processes.• Oversaw Network Infrastructure installation for customers.• Directed the full employee lifecycle, from recruiting, hiring, and training.

• Project management of the various tasks within the IT Team from day to day activities to multi month objectives.• Responsible for creation and execution of company IT policies including revisions as well as compliance.• Led a team of 10 IT professionals responsible for the day to day operations of the company.• Managed all hardware and software inventory.

• Managing the IT service desk queue and responding to queries from firm employees. • Initiated, managed and participated in Helpdesk and end users support projects.• Implemented methodologies to improve first call resolution, managed customer perceptions and built strong internal relationships.

• Troubleshot, diagnosed and repaired technical hardware and software issues.• Evaluated documented resolutions and analyze trends for ways to prevent future problems.• Installed printer drivers and desktop applications, mitigated viruses using anti-virus software, maintained the IT storage area, and diagnosed network connectivity issues.• Assisted as a liaison between departments for IT related issues and escalated high priority issues to senior staff members as required.

Associate'S Degree, Electrical/Electronic Maintenance And Repair Technology

High School Diploma, Electrical And Electronics Engineering