John Coggins is a **Experienced Business Relationship Manager** | **IT & SaaS Specialist** | **Proven Success in Stakeholder Engagement, Strategic Planning & Effective Communication** at OTRS Group. Colleagues describe them as "When I think about the type of person I want to work with, it’s John. He interfaces with diverse teams, both internally and externally, with a collaborative spirit and the simple goal of making things better for customers. He constantly has an eye on how to move the organization forward and patiently rallies leaders and other teams to support his goals and priorities. Plus, he does this is a super nice, kind, supportive-of-others way. " and "John is the perfect mix of technical know how and customer service. He has a willingness to learn new technologies and customer service principles and strives to go above and beyond to ensure happy customers. Always a fantastic employee and coworker, he never failed to bring energy and a "can do" attitude to any adversity we faced. John has my highest recommendation."