My current responsibilities encompass custom software development in Microsoft Dynamics 365/XRM & on the Power Platform (i.e. PowerApps), as well as performing business analysis, project management, end-user support and upgrades.• Lead developer & support person for Online & OnPrem instances of Dynamics 365/XRM.• Experience in all aspects of Dynamics CRM customization including workflows, business rules, entity customization (views, forms, subgrids, iframes, etc...).• Experienced in PowerApps, Power Automate, & PowerBI.• Experienced in JavaScript, custom workflows, and reporting (SQL/FetchXML).• Experienced in integrating custom .Net applications with CRM including Azure hosted web pages and Microsoft Windows based solutions.• Proficient with Scribe Insight and Scribe Online integration as well as eOne's Smartconnect integration tool.• Excellent communication skills and able to assist users with support issues & training.• Experienced in CRM administration and version upgrades.• Proficient in CRM/XRM versions since version 4.• Highly interpersonal and able to function both as a team player as well as to work independently• Excellent communication skills allows for establishing good client relationships and assisting end-user with support issues.

Worked on custom application development including (but not limited to) .Net development (Desktop and Web) with Microsoft SQL back-ends, ASP and Classic VB with some Access and Lotus Notes/Domino thrown in for good measure.

Custom software development specializing in IBM WebSphere and Lotus Notes/Domino technologies. Obtained IBM WebSphere certification as well as in IBM's Host Publisher software.

Worked as a lead programmer for IKON specializing in Lotus Notes/Domino development. Achieved the highest level of certification (Lotus Notes/Domino PCLP certification) as in both Developer and Administrator roles.

Worked as a Lead Developer working directly with clients to gather business requirements and develop software solutions using Lotus Notes/Domino.

Held various positions (Network Administrator, PC Specialist) with the last being a Programmer. Assisted in the installation and configuration of the hospitals first Novell Netware network and PC maintenance. Programmed in several languages and products including COBOL, DBase 3+, and Lotus Notes/Domino.