John Collazo Email & Phone Number

LEADERSHIP SKILLS/ PROBLEM SOLVING SKILLS – Lead a team of approximately 70 employees; handle discipline; train new employees. Handle both employee and customer issues; able to resolve equipment issues in a timely fashion.CUSTOMER SERVICE SKILLS- Maintain excellent rapport with all levels of employees and the public as a Customer Service Manager. COMPUTER SKILLS – Highly proficient in all Microsoft Office programs, including Word, Excel, Powerpoint. Comprehensive internet research skills, as well as knowledge of various social media. Utilize scheduling software, franchise database, and sales applications in current position.

Listed skills include Leadership, Management, Team Building, Customer Satisfaction, and 7 others.

• Customer Service Manager

  Saker Shoprites Inc.

  Sep 2012 - Present

  SAKER SHOPRITES, Freehold, NJ 2000 – PresentCUSTOMER SERVICE MANAGER 2012 – PresentCUSTOMER SERVICE REPRESENTATIVE 2007 – 2012FRONT END SERVICE ASSOCIATE 2000 – 2007Delivers highest quality service while managing 70-75 teammates in accordance with company and brand standards. Directs daily workflow and assignments to maximize productivity and sales. Contributes to inventory tracking, loss prevention, floor management, vendor relations, performance appraisal, scheduling, budgeting, weekly selling reports, relationship building, community involvement, and team mentoring.  Progressed through ranks, from frontlines of sales floor to management role, through demonstrated leadership, innovative selling, and exemplary interpersonal skills with customers and colleagues alike.  Directly contributed to $70.2M sales revenue in 2016 through proactive team leadership, coaching, and service excellence.  Perform operations management duties such as maintaining steady flow of checkout lines, opening and closing registers as needed, and ascertaining all food and merchandise is neat and organized. Handle all aspects of banking, including large deposits, with accuracy and professionalism.  Ensure customer satisfaction through creative problem solving, active listening, and conflict resolution skills. Increased sales by 10% by directly addressing customer needs and providing consultative selling.  Slashed product shrink by 30% through effective inventory tracking and loss prevention programs. Enhanced customer relations by observing staff interaction with customers, identifying needs for improvement, and implementing personalized coaching sessions with individual employees.  Utilize computer software and prior year revenue reports to create weekly schedule for approximately 70 employees, including customer service representatives, bookkeepers, cashiers, and front end service associates.