John Collins Email & Phone Number

Milford, Massachusetts

Diagnostic analysis, troubleshooting and repair of systems sent in for service, includes documenting, maintaining, upgrading, and/or replacing hardware (including, motherboards, RAM, CPU, power supplies,video cards, network cards) and software.Track product being repaired in other manufacturing departments.Travel to customer sites when required to install, trouble-shoot, and repair systemsPhone Support: Issue RMA numbers, customer support, maintain Call LogInteract with all levels of customersMaintain spares InventoryTechnical support for other departments as neededTrain customers on proper use of equipmentSupport Systems Integration Department as neededBack up and restore image using IFL (Image For Linux) or Symantec GhostRun tests including, Memtest, Hard Drive Test, BIT (Passmark Burn In Test)Flash BIOSAdjust BIOS settings Set up RAIDInstall and configure Windows NT, 2000, XP, Vista, 7, 10

New England

• Represents CompuCom in a professional and businesslike manner and communicates effectively with customers and associates• Interacts with customer responding to technical questions or request for information• Maintains the highest level of customer satisfaction by resolving all tangible problems and concerns• Escalates problems and issues to a higher level of support; This includes service that exceeds response time, repair time, lack of parts, or any other issue that could impact customer satisfaction• Primarily provides Tier 1 & 2 level support; occasionally performs Tier 3 level support• Performs general maintenance tasks, troubleshoots, and repairs computer systems and peripheral equipment• Performs computer hardware and software installations• Cable inspection / organization / replacement/repair including terminating fiber optic/copper cable (CAT5/6/Fiber)• Network troubleshooting CAT5/6, Fiber Optic, Transition and Allied Internal/External Media Converters • Modifying MAC addresses using Infoblox• Troubleshooting Motorola AP650/7130 including replacing using a lift• Add, edit, update Work Order Tickets using Service Now ticketing system

New England

Franklin, Ma

Set-up and operate Cincinnati centerless grinding machines holding tolerances from +/- .0002" down to +/- .00005"Inspecting and documenting dimension using Digital Z-Mics or Optical Comparator Maintain a surface finish of 16 micro inches or better Load/Create Programs to make product according to printTroubleshoot and resolve machine issuesTrain individuals on equipment as needed for cross-training purposesTravel to other plant locations to train individuals on equipmentTroubleshoot and or fix/report issues with eqipment

Attleboro

Troubleshoot computers that customers bring in for repairs to determine the cause of the problem. Including: Replace/Upgrade Video cards, Sound cards, PSU's Reloading OS Removing Viruses Data Recovery and back-up Run networking cables

Comptia A+ Certification, Computer Technician

Education record

Education record