John Conlon Email & Phone Number

San Diego, Ca, Us

Iowa, United States

Leadership role that oversaw responsibilities and tasks for small in office team covering 1,000+ trucks. Delegated, prioritized, and communicated responsibilities within team to fulfill requirements to customers, shippers, and receivers.Troubleshoot escalated issues in a fast-paced, high stress environment.Maintained professional level of communication with upset customers and drivers.Traveled to train new company employees on scope of role and day to day procedures.Managed team’s schedule, staffing issues, and daily performance goals to ensure shifts run smoothly.

Dubuque, Iowa, United States

Managed inbound calls from drivers; assisting with problems experienced on the road.Communicated updates to customers on driver whereabouts and document all calls.Problem solved and rectified any timing issues to keep the load with minimum interruptions to scheduled delivery times.Utilized AS400 tracking program for documentation.Worked in high pressure environment taking upwards of 50-100 calls.Highlighted as employee spotlight for outstanding performance in keeping delivery loads moving.

Information Technology

Associate'S Degree