John Connolly

John Connolly Email and Phone Number

Head of Customer Contact Centre at Newcastle Permanent part of the NGM Group @ Newcastle Greater Mutual Group
Newcastle East, NSW, AU
John Connolly's Location
Newcastle East, New South Wales, Australia, Australia
John Connolly's Contact Details

John Connolly work email

John Connolly personal email

n/a
About John Connolly

Inspirational people leadership with strong bias for personal development and maximisation of potential. Recognised as a customer advocate with passion for exploring all facets of the customer experience. Experienced in setting and achieving realistic ipos, goals and aspirations in the achievement of business outcomes.

John Connolly's Current Company Details
Newcastle Greater Mutual Group

Newcastle Greater Mutual Group

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Head of Customer Contact Centre at Newcastle Permanent part of the NGM Group
Newcastle East, NSW, AU
Employees:
40
John Connolly Work Experience Details
  • Newcastle Greater Mutual Group
    Head Of Customer Contact Centre At Newcastle Permanent Part Of The Ngm Group
    Newcastle Greater Mutual Group
    Newcastle East, Nsw, Au
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  • Newcastle Permanent Building Society
    Head Of Customer Contact Centre At Newcastle Permanent Building Society
    Newcastle Permanent Building Society Apr 2020 - Present
    Newcastle, New South Wales, Australia
    Innovation, change and resource optimisation during Covid peak load times. Subsequent ongoing shift to World class Customer Service utilising appropriate blending of technology and people. Transition to Genesys Cloud inclusive of Omni-Channel solutions. Bespoke solution for Voice Biometric and Agent Assist and Agent Co-Pilot
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  • Newcastle Permanent Building Society
    Branch Regional Manager
    Newcastle Permanent Building Society Sep 2014 - Apr 2020
    Branch Regional Manager inclusive of support in all regional and branch locations within NSW
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  • Newcastle Permanent Building Society
    Contact Center Manager
    Newcastle Permanent Building Society Sep 2003 - Sep 2014
    Newcastle, Australia
    Creation of a new Contact Centre for the Building Society including creation of the Customer Experience, IPOs, Technology and Environment. Successful implementation of self serve Voice Technology aligned with creating a customer biased interaction alternative.Australian Call Centre of the Year Award in 2011 (Australian Teleservices Association). Four years engaged in Contact Centre judging across Australia. Key note speaker at Technology Seminars in Australia and overseas.
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  • Telstra
    Contact Center Manager
    Telstra Apr 1997 - Sep 2001
    Sydney, Australia And Newcastle Australia
    Supporting Telstra Contact Centres ranging in size from 180 to 400 seats in both Sydney and Newcastle. Facilitating paradigm change within industry and organisation due to de-regularisation of Telecommunications Industry. Facilitating 400% increase in product and services sales to business and residential customers. Assiting Telstra and it's people to optimise contact centre offerings, locations and services including talent identification and maximisation.
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Frequently Asked Questions about John Connolly

What company does John Connolly work for?

John Connolly works for Newcastle Greater Mutual Group

What is John Connolly's role at the current company?

John Connolly's current role is Head of Customer Contact Centre at Newcastle Permanent part of the NGM Group.

What is John Connolly's email address?

John Connolly's email address is jo****@****.com.au

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