John Cope Email & Phone Number

Morrisville, North Carolina, US

Morrisville, North Carolina, US

Morrisville, North Carolina, US

• Lead and managed a team of 21 engineers. Responsible for leading the design, architecture, implementation, security and support of large multi-site, multi-domain messaging server environments; lead client visioning for.
• Actively engaged in a large, dynamic Microsoft Exchange multitenant environment and serving as the final escalation point for tier III Microsoft Exchange Administrators.
• Project manager in company for Microsoft Technology Adoption Program (TAP) for Microsoft Exchange.
• Designed and implemented Exchange 2010 to 2013 migration for large 240,000 mailbox multi-tenant environment.
• Responsible for designing and implementing numerous custom migration plans for customer onboarding.
• Responsible for evaluating, integrating and troubleshooting numerous custom in-house and third party applications into current environments

Morrisville, North Carolina, US

• Managed a team of 7 engineers to provide daily administrative tier III support as an Exchange/AD domain Administrator with ongoing responsibilities including user account management, patch management, system.
• Part of the Exchange team responsible for providing SLA uptimes of 99.9% while supporting over 400 servers.
• Manage and support a hosted mixed mode MS Exchange 2007 and MS Exchange 2010 environment with 250,000+ mailboxes, and three dedicated MS Exchange 2010 environments with over 100,000 users.
• Manage and support an Exchange 2003 site with multiple active/passive mailbox clusters.
• Manage and support an Exchange 2007 site with multiple active/passive mailbox clusters, CAS boxes, HUB Transport Servers, and Hyper-V hosts.
• Manage and support multiple Exchange 2010 forest utilizing DAG nodes and Hyper-V clustering.

Morrisville, North Carolina, US

• Engaged with customer to provide custom designed migration services for large complex migration.
• Designed and deployed custom E-mail migration solutions based on customer needs, requirements, and industry best practices.
• Developed and managed migrations of GroupWise and Lotus Notes to Microsoft Exchange 2003 and 2007 platforms.
• Consulted customers on necessary process flows for large scale migrations of mail systems. Including deploying repeatable migration processes
• Supervised project tasks and resources while serving as the lead designer on numerous projects and implementations.
• Managed both large and small scale migration teams, including the overall direction and evaluation of others involved.

Guildford, Surrey, GB

• Hands-on supervisor for technical team responsible for providing cloud-based messaging and collaboration services to over 3K customers with over 250K users. Infrastructure consists of over 500 servers utilizing 40.
• Leverage accumulated experience and formal training to lead diverse team in providing support, steady-state operations, and engineering services within a highly complex and fast paced SaaS environment.
• Increase SLA performance by pinpointing deficiencies and implementing corrective actions in organizational structure, operational procedures, and monitoring systems.
• Work closely with senior management and customer contacts as both a program and project manager to provide strategic planning for resource allocation, project prioritization, project monitoring & reporting, and risk.
• Total ownership in leading and developing standard operating procedures, risk mitigation strategies, and service improvement plans.
• Provide management and leadership to twenty-five employees and contractors. Developed and implemented 360 degree performance review process. Coach senior members of team to provide mentoring opportunities to junior.

Houston, Texas, US