John Cope's Location
Charlotte, North Carolina, United States, United States
John Cope's Contact Details
John Cope work email
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About John Cope
John Cope is a Director Of Infrastructure at SilverSky at SilverSky. He possess expertise in microsoft exchange, troubleshooting, blackberry enterprise server, disaster recovery, active directory and 29 more skills. Colleagues describe him as "I currently work with John Cope at SilverSky. John is considered one of the top “go-to” technologists within the company, as well as to our customer base. His troubleshooting abilities, technical skills, knowledge and understanding of Hosted Exchange Solutions makes John one of the most valuable system engineers I have had the pleasure to work with. With a strong determination to fulfill company goals, his proficiency and dedication allows him to view solutions instead of problems. He has forged positive interpersonal relationships with both current clients and potential customers. I highly recommend John and am glad that he is part of the SilverSky team."
John Cope Work Experience Details
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Director Of Infrastructure At SilverskySilversky Jun 2008 - PresentMorrisville, North Carolina, Us -
Director Of Infrastructure At SilverskySilversky Jun 2008 - PresentMorrisville, North Carolina, Us
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Exchange Operation ManagerSilversky Feb 2015 - Oct 2016Morrisville, North Carolina, UsLead and managed a team of 21 engineers. Responsible for leading the design, architecture, implementation, security and support of large multi-site, multi-domain messaging server environments; lead client visioning for future systems, lead project teams, prepare scope documents and project plans, and design and implement best practices for provisioning, identity management and password management to ensure investment in technology is consistent with business objectives. Also serve as a Subject Matter Expert (SME) on Exchange, Active Directory and Lync matters, including sales and RFP support, and mentoring, training and support of less senior Exchange Engineers. Primarily responsible for the design, evaluation and implementation of next generation platforms introduced into the organization’s Exchange/AD and Storage infrastructure.• Actively engaged in a large, dynamic Microsoft Exchange multitenant environment and serving as the final escalation point for tier III Microsoft Exchange Administrators. • Project manager in company for Microsoft Technology Adoption Program (TAP) for Microsoft Exchange.• Designed and implemented Exchange 2010 to 2013 migration for large 240,000 mailbox multi-tenant environment. • Responsible for designing and implementing numerous custom migration plans for customer onboarding.• Responsible for evaluating, integrating and troubleshooting numerous custom in-house and third party applications into current environments • Designed and implemented several multitenant and dedicated IAAS cloud environments running Exchange 2013, Lync 2013 and Sharepoint.• Responsible for creating and manage yearly budgets
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Sr Exchange Systems Engineer (Team Lead)Silversky Feb 2010 - Jan 2015Morrisville, North Carolina, UsManaged a team of 7 engineers to provide daily administrative tier III support as an Exchange/AD domain Administrator with ongoing responsibilities including user account management, patch management, system optimization, system auditing, system server build outs, documentation, and new environment deployments.• Part of the Exchange team responsible for providing SLA uptimes of 99.9% while supporting over 400 servers.• Manage and support a hosted mixed mode MS Exchange 2007 and MS Exchange 2010 environment with 250,000+ mailboxes, and three dedicated MS Exchange 2010 environments with over 100,000 users. • Manage and support an Exchange 2003 site with multiple active/passive mailbox clusters. • Manage and support an Exchange 2007 site with multiple active/passive mailbox clusters, CAS boxes, HUB Transport Servers, and Hyper-V hosts.• Manage and support multiple Exchange 2010 forest utilizing DAG nodes and Hyper-V clustering.• Manage and support multiple SharePoint WSS 3.0 site collections.• Manage and support dedicated SharePoint 2010/2013 SPF/SPS sites.• Manage all Exchange storage solutions including monitoring, installations, and SAN management.• Performed over 50,000 mailbox migrations from Exchange 2007 to Exchange 2010.• Maintain, manage, and providing initial troubleshooting of BlackBerry Enterprise Server escalations.• Perform regular installation of critically released Microsoft updates utilizing MS WSUS to all Windows based servers in our environments.• Perform Windows/Exchange/Hyper-V/SharePoint/SQL server build outs from the ground up in new and existing environments.• Provide technical support for client support tickets to tier II helpdesk technicians and other Exchange engineers.• Perform all administrative storage related tasks• Participate in infrastructure change request meetings and communicate scope/impacts to the change board for approval.
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Senior Professional Services EngineerSilversky 2008 - 2010Morrisville, North Carolina, UsEngaged with customer to provide custom designed migration services for large complex migration.• Designed and deployed custom E-mail migration solutions based on customer needs, requirements, and industry best practices.• Developed and managed migrations of GroupWise and Lotus Notes to Microsoft Exchange 2003 and 2007 platforms.• Consulted customers on necessary process flows for large scale migrations of mail systems. Including deploying repeatable migration processes• Supervised project tasks and resources while serving as the lead designer on numerous projects and implementations.• Managed both large and small scale migration teams, including the overall direction and evaluation of others involved.• Provide in-depth trouble shooting for issues with Microsoft Exchange 2003/2007, Microsoft Outlook 2003/2007/2010/2013• Provide systems support for Microsoft Outlook/Exchange 2000, 2003, OWA 2003 issues, and client network connectivity issues.• Worked regularly with Active Directory and Exchange Systems Manager.• Monitor Exchange and Blackberry severity issues through the use of Microsoft Operations Manager (MOM) 2005. Monitor UNIX based mail processing/gateway servers through the use of HP ITO Openview. • Rack and cable received server hardware • Provided BES/Good Link support.• Managed problem ticket queues to make sure problem tickets were completed to meet SLA requirements.• Infrastructure change request meetings and communicate scope/impacts to the change board for approval.
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Director Of InfrastructureBae Systems Applied Intelligence Oct 2016 - Aug 2022Guildford, Surrey, GbHands-on supervisor for technical team responsible for providing cloud-based messaging and collaboration services to over 3K customers with over 250K users. Infrastructure consists of over 500 servers utilizing 40 storage arrays to provide services that generate ~$23 million in revenue.• Leverage accumulated experience and formal training to lead diverse team in providing support, steady-state operations, and engineering services within a highly complex and fast paced SaaS environment.• Increase SLA performance by pinpointing deficiencies and implementing corrective actions in organizational structure, operational procedures, and monitoring systems. • Work closely with senior management and customer contacts as both a program and project manager to provide strategic planning for resource allocation, project prioritization, project monitoring & reporting, and risk analysis. • Total ownership in leading and developing standard operating procedures, risk mitigation strategies, and service improvement plans.• Provide management and leadership to twenty-five employees and contractors. Developed and implemented 360 degree performance review process. Coach senior members of team to provide mentoring opportunities to junior staff. Implemented virtual teams in areas where technical breadth was lacking thereby reducing exposure to single points of failure within staff. Identified high performing staff and prevented attrition via promotion and increase of responsibility.• Administer relationship with outside staffing agencies: negotiate contractor rates, vet candidates, coordinate and lead interviews, approve timecards, and manage contractor performance. -
ConsultantHewlett-Packard Jun 1998 - Oct 2007Houston, Texas, Us
John Cope Skills
Microsoft Exchange
Troubleshooting
Blackberry Enterprise Server
Disaster Recovery
Active Directory
System Administration
Powershell
Saas
Vmware
Sharepoint
Management
Windows Server
Dns
System Deployment
Messaging
Customer Service
Windows
Project Management
Dhcp
Servers
Account Management
Scom
Sql
Salesforce.com
Html
Exchange 2010/2007/2003
Lync Server 2010
Server Administration
Microsoft Excel
Negotiation
Microsoft Office
Team Building
Microsoft Server Support
Active Directory Experience
Frequently Asked Questions about John Cope
What company does John Cope work for?
John Cope works for Silversky
What is John Cope's role at the current company?
John Cope's current role is Director Of Infrastructure at SilverSky.
What is John Cope's email address?
John Cope's email address is jo****@****usa.net
What is John Cope's direct phone number?
John Cope's direct phone number is +20300*****
What skills is John Cope known for?
John Cope has skills like Microsoft Exchange, Troubleshooting, Blackberry Enterprise Server, Disaster Recovery, Active Directory, System Administration, Powershell, Saas, Vmware, Sharepoint, Management, Windows Server.
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