Leads Business Dining’s opening strategy, process and approach for large and/or complex account openings and retention efforts. Ensures Project Management systems and disciplines are in place throughout the opening and after for up to one year. These include: new management and team training requirements, budget monitoring and adherence, client communications on opening status and change orders, and opening deliverables/timelines. • Business Dining’s representative and SME on the creation of Aramark’s Mobilization Center of Excellence. Team built the processes and repeatable business model with which the company opens new accounts across all lines of business. • Oversaw the $15M Capital One opening for LifeWorks that required opening 6 cafes in 4 states and the hiring of over 120+ new associates in less than 45 days. This high profile opening was delivered on-time, under-budget and provided a strong foundation for LifeWorks to pursue additional Capital One business opportunities. • Works with regional leadership and line of business sales team to ensure new business proposals are set up for success by providing appropriate consulting and coaching. In this role the focus is on: building the right opening and account team(s) as well as ensuring the RFP and resulting contract are aligned with the operational plan, client expectations and financial objectives.

Assisted the regional leadership of Business Dining in planning, directing and improving the programsand services provided by Aramark. Ensure operational performance is in accordance with contract terms, client expectations and Aramark standards. Establish district long-term and short-term operating and financial goals including budgets and key performance metrics to ensure effective operations and optimum profitability. Implement improvements to increase client satisfaction and secure client retention. • Average book of business managed was approximately $28/year, 25+ clients in multiple states and 150+ management and hourly associates. Annual objectives included: improving food and labor metrics, driving top-line sales, strengthening client relationships, implementing food and labor standards that support company goals. • Built a culture of excellence, teamwork and accountability which resulted in top 10% employee engagement scores and an 80% retention rate. • Led the West Region workplace and food safety program as the Regional Safety Lead for 3 years. Region’s safety incident rate declined (improved) all 3 years and finished as the best performing, most safe region. Awarded Company’s Safety Award for FY15

Appointed by the Executive Vice President – Corporate Services to stand-up, lead and implement process improvement and project management team in support of USAA Corporate Services achieving productivity, service and cost savings objectives. Collaborates with the senior USAA leadership on the execution of critical business projects, process integration and innovation opportunities to fully leverage USAA’s $4.2 billion spend.• Led a cross-functional team of procurement, accounting and IT professionals in the design and implementation of a spend management process and spend-visibility tool. Process and tool consolidated data from 6 disparate IT systems to provide USAA C-level executives with a real-time, multi-dimensional and total view into USAA’s spend with suppliers. • Spearheaded the process re-engineering of USAA Procurement to focus on Customer Relationship Management (CRM) and eliminate non-value added steps. Result was the creation of the Procurement Business Partner program that increased customer satisfaction and reduced contract cycle time through increased collaboration and partnership.• Directed the transformation of a financial and risk analysis unit into a supplier intelligence and analysis unit. New organization provided support to Procurement by delivering supplier information, market/industry intelligence, pre-deal competitive assessments, cost/price modeling and negotiation support.

Oversaw the delivery of corporate services to 7,000 employees at USAA’s 4 Regional Offices and Phoenix Campus. Supervised 27 professionals who were responsible for procurement, food service management, fitness operations, logistics and transportation functions. • Appointed by the Executive Vice President - Corporate Services to consolidate corporate services operations in five offices. Constructed and implemented an operational model that transferred and centralized staff functions (procurement, reporting and analysis, logistics management) to USAA headquarters. Resulted in the annual savings of $650k through the elimination of 12 FTE positions. • Led the procurement process to source, negotiate and award a $3.8 million Regional Office copy contract to provide 3rd party on and off-site copy services. Effort resulted in a contract that that improved service levels, turn-around times and customer service; over $600k in savings.• Negotiated and awarded a multi-million dollar, multi-year janitorial services agreement to outsource housekeeping/janitorial services and laundry duties at 5 fitness centers.

Hand-picked by the SVP - Corporate Services to startup and oversee corporate services functions at the USAA Phoenix Campus. Responsible for procurement, contracted P&L food services, fitness operations, logistics, and other support services (mail, contract security and transportation operations). • Led the Phoenix Corporate Services team in the start up of operations for the opening of the new 750k SF USAA Phoenix Campus. Planned and directed the transition of services from an interim facility to the new campus and the establishment of a new fitness center, employee café and bistro. • Negotiated multi-year $10 million “for profit” food service contract to provide onsite food service to employees and visitors.• Supervised the onsite food services operation. Developed innovative food concepts and managed the design, construction and startup of a $4.5 million café, convenience store and coffee kiosk. Managed the food services supplier, monitored performance and compliance with the contract.

Recruited by the Senior Vice President - Contracting to supervise 15 contracting professionals in the annual procurement of approximately $300-400 million of corporate staff support, facility support, commodity and IT contracts/purchases. Performed and led complex complex negotiations. Responsible for developing, implementing and enforcing Company procurement policies and guidelines.• Led the procurement of the Phoenix Campus outsourcing effort. Managed the total acquisition process -- from requirements development to negotiation to supplier award -- of an integrated outsourcing contract to provide food, facility and administrative services to the new USAA Phoenix Campus.• Led supplier sourcing and evaluation, financial modeling and risk analysis on high-risk/high-value competitive and sole-soure acquisitions.• Created and implemented Corporate Procurement’s “Professional Procurement Training and Development Program.” Program consisted of 13 modules of procurement training required for career advancement and development.

Responsible for the sole-source and competitive procurement and administration of commercial supplies, services and construction projects to support operations at Los Angeles (CA), Pope (NC) and Columbus (MS) Air Force Bases (AFB). Training Director and instructor for the USAF and Defense Acquisition University (DAU) at Lackland AFB (TX). • Pope AFB: reorganized and trained sourcing and contracting staff to be responsible for the acquisition of all projects under $100,000 resulting in the accomplishment of 23 more RFPs with five fewer people.• Columbus AFB: created Strategic Information Technology (IT) procurement team; revised contracting procedures and reduced procurement time by 45% and costs by 8%.• Lackland AFB: responsible for the classroom instruction of the following disciplines:• Fundamentals of Contracting.• Intermediate Contracting Principles and Techniques.• Cost Analysis and Negotiation Techniques.• Advanced Contract Pricing.• Lackland AFB: developed DAU’s contracting curriculum on commercial contracting; received DoD level recognition for incorporating commercial contracting principles and concepts into DoD contracting courses.