John Coussa Email & Phone Number

Austin, Texas, Us

Fleet Enable is the only end-to-end Final mile management system created exclusively for Final mile carriers. Leveraging AI to automate time-intensive tasks like routing, dispatching, billing, invoicing and much more. Fleet Enable customers are supported by robust, around-the-clock response teams, dedicated customer success managers and cutting edge logistics technology innovators. Fleet Enable is the first technology company devoted exclusively to the final mile carrier making us the industry’s leader in final mile expertise. Our support capabilities are next level and we will help you seamlessly integrate our final mile software to streamline your operations and scale your business.

Austin, Texas, Us

As Fleet Enable’s VP of Sales, I will be leading the growth effort for Fleet Enable’s innovative final mile SaaS solution to help carriers deliver better. Fleet Enable is designed for carriers who are ready to upgrade to a better Final Mile experience, lower operational costs, eliminate repetitive tasks and quickly scale. Fleet Enable will automate your white glove services and maximize your profit.

Minnetonka, Minnesota, Us

Professional Services leadership role, responsible for recruiting, hiring, managing, developing and coordinating the Energy Professional Services Team who are committed to ensuring the successful delivery of multiple concurrent, full-scale complex TMW TMS solutions. Develop, document and improve strategies, standardize best practices, processes, tools and techniques for the installation, configuration, validation, training and overall implementation of Enterprise solutions for the largest US Energy and transportation customers. Provide project oversight and validation from inception to closure including Professional Services goals, profitability, customer satisfaction, and corporate revenue forecasting.Identified product gaps and collaborated with Product Principle on product enhancements and roadmap by conducting initial review of market requirements and guiding development of 20+ new Fuel Dispatch features; expanded forecasting offering and drove market penetration.Acted as the Account Manager and improved strategies and standardized best practices, processes and tools for managing enterprise software roll outs for largest Energy clients, including Chevron, Circle K, Marathon Petroleum, Kenan Advantage Group, United Petroleum Transport, Sheetz and Guttman Oil.

San Diego, Ca, Us

Multidimensional product management, development, and sales and marketing role. Establish the eScreening product roadmap and direct offshore agile software 25+ R&D team on the product development of the eScreening product line. Design and develop all of the product marketing and product line branding material. Author all proposal and RFP requests with regards to business opportunities.Managed the on-time, on-budget product installation, training, and go live of the successful $2M pilot implementation project at the VA San Diego Hospital. Acted as the product liaison to this critical customer, driving results that exceeded the customer’s expectations. Led the development of over 90+ client driven enhancements to the latest release of the eScreening product.Responsible for coordinating the successful compliance of our eScreening product line to meet the strict section 508 accessibility guidelines. Headed the class A funding round which exceeded the $1M goal.

Bedford, Ma, Us

Multifaceted Professional Services leadership role, carrying robust oversight for P&L and technical performance of internal and customer-facing TMS software implementation projects; led, mentored, and motivated globally-distributed teams of up to 30. Drove key milestones and ensured fulfillment of technology deliverables; steered training and solutions design and implementation for enterprise supply chain software.Played crucial role in pre-sales activities, including executive presentations, scope and statement of work definition, and service proposals. Identified, defined, and created process improvements; uncovered software gaps and presented use cases to R&D; guided clients in maximizing software investments. Forged exceptional relations with stakeholders to ensure customer satisfaction, showcasing firm mastery of complex business models and unique business challenges.Achieved promotion through series of increasingly responsible roles, resulting in position at highest level of consultant within Aspen’s Professional Services Organization.Realized 20% man-hour savings per project by orchestrating best-in-class global standardized implementation documentation.Garnered recognition as FY11 Outstanding Services Consultant.Commanded Aspen’s largest ever implementation to PetroChina, Shandong and Gansu Provinces; surmounted variety of diverse challenges for highly complex and difficult client environments.Captured 89% sales closing rate while presenting to C-level management; spurred 10% increase in year-over-year services billable hours.Spearheaded on-time and on-budget rollout and implementation of numerous critical $1M+ implementation projects, including Total in France and ENI in Italy.

Bedford, Ma, Us

Entrusted with leading development and growth of global Professional Services team that generated up to $6M in annual revenue, doubling revenue while implementing and maintaining mission-critical enterprise supply chain TMS software. Provided hands-on technical leadership to global team of up to 30 technical professionals. Defined and presented estimates and strategic plans regarding implementation costs, project margins, staffing hours, and project timelines. Scope of oversight included all services-related pre-sales efforts culminating to billable client projects.Propelled services bookings from $3M to $6M, while simultaneously improving yearly margins by 15%.Boosted year-over-year service bookings by 20%, as well as yearly utilization by 10%.Masterminded successful Aspen Retail implementations in South Africa, Malaysia, US, and Russia for clients that included Total, Petronas, Carter Energy, TNK-BP, and Kenan Advantage Group.Defined and implemented Services business strategy that unified services business with overall Product Line strategy, while contributing integrally to building backlog.

Bedford, Ma, Us

Set strategic direction and laid roadmap for functional and technical development of Aspen Retail; directed 50-person R&D team. Acted as direct customer liaison for powerhouse clients such as Chevron, British Petroleum, Exxon Mobil, and Sunoco, rapidly resolving software defects and training issues and ensuring exceptional customer perception of products. Fostered cross-functional collaboration with Sales, Customer Support, and Consulting Services, defining and clarifying product needs to position for long-term success. Developed use cases, design specifications, and QA plans for expanded functionality, advancing product to petroleum and non-petroleum industries.Lauded with Outstanding Technical Achievement Award for Creating Customer Value in FY03.Instrumental in growth of Aspen Retail’s Market Share by 18%; expanded Sales pipeline by $9M through design of European enhanced product.Revitalized client’s customer satisfaction rate by 23% based on VOC surveys.Headed architecture and integration of 75+ customer driven enhancements to product lines.

Bedford, Ma, Us

Orchestrated QA testing effort for enterprise software application, including cross-platform client/server and web-based applications. Established, trained, and directed QA team of approximately 20 members. Adeptly piloted team through all phases of software development life cycle, including requirements determination, planning, development, and testing. Led Test Plan and Quality Assessment artifacts, leveraging Rational Unified Process.Ensured on-time QA-tested release of Aspen Retail 7.4.

Provided training and oversight to teams of Project Managers, Sales personnel, Services professionals, and Business Consultants during targeted efforts to drive sales of Retail in Europe. Connected and engaged with C-level executives to spur ongoing business development and sales growth. Crafted impactful sales campaigns and led implementations.Played key role in startup of company, growth to 80 employees and $20M, and ultimate sale to Aspen Technology in FY00; Petrolsoft was recognized as among fastest growing private companies in America.Penetrated untapped markets in Europe, successfully driving market share and footprint growth

Held full responsibility for Client Services team, driving seamless implementation of software products.Provided top-tier service and forged lasting relations with clients such as Amoco, Arco, BP, Chevron, and Exxon Mobil.