John Coutinho Email & Phone Number

Boston, Massachusetts, United States

• Lead teams of internal and external partners to collaborate on various high profile projects to establish solid business partnerships and increase revenue for both parties.
• Facilitated scoping discussions with clients to fully understand needs, requirements, and expectations with all project and program requests.
• Directed cross-divisional project activities to ensure that progress updates were precise, communicated and clearly understood to all involved (includes client and RxSense Executive Management).
• Responsible for the timeliness and completeness of all key projects deliverables.
• Maintained and managed weekly status discussions with clients and internal partners to deliver status updates and provide an open forum for project related communications.
• Established solid and productive business relationships to ensure project effectiveness.

Rhode Island

Implement and manage clinical programs aimed at improving patients’ adherence to their drug therapy. Coordinate and collaborate with multiple areas of the organization in order to successfully implement programs.

Rhode Island

Managed and coordinated the implementation and execution of CVS Health clinical program offerings to all PBM clients within the Commercial, Medicare, Medicaid, and Health Plans books of business.

Rhode Island

Oversaw retention, program effectiveness, and client satisfaction for my assigned book of business (primarily Commercial and Medicare clients).

Southborough, Massachusetts, United States

Developed, retained, and strategically grew key account satisfaction and client partnerships

Mansfield, Massachusetts, United States

Coordinated and managed projects associated with Logistics, Manufacturing, and international hardware repair centers for Motorola servers and data warehouse devices.