John Coyne Email and Phone Number
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John Coyne personal email
John Coyne is a Technical Analyst at Public Services and Procurement Canada | Services publics et Approvisionnement Canada at Public Services and Procurement Canada | Services publics et Approvisionnement Canada. He possess expertise in enterprise content management, knowledge management, information management, document management, records management and 17 more skills.
Public Services And Procurement Canada | Services Publics Et Approvisionnement Canada
View- Website:
- tpsgc-pwgsc.gc.ca
- Employees:
- 6522
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Technical AnalystPublic Services And Procurement Canada | Services Publics Et Approvisionnement Canada Apr 2019 - Present
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ConsultantCgi Dec 2015 - Apr 2019 -
ConsultantCoradix Technology Consulting Inc. Jan 2011 - Dec 2015Justice CanadaWas working at Public Health Agency Canada until June 15, 2012 installing Open Text Content Server 10 in preparation for a migration from Livelink Records Server. Was also an Open Text eDOCS Administrator tasked with creation/disabling users and groups, client installations and technical support when required.Was also responsible for the upgrade of current RDIMS version from eDOCS 5.2.1 CU3 to eDOCS 5.3 P4 at PHAC.Worked on the IM Project Technical Team at Justice Canada from June 2012, to April 2014, providing technical support for GCDOCS, Enterprise Connect, and RDIMS. Worked at Citizenship and Immigration Canada writing end user functional test scripts for GCDOCS from September 2014 to December 2014. -
Rdims SpecialistTreasury Board Of Canada Nov 2010 - Dec 2010Tasked with configuring and testing the integration between Open Text's eDOCS DM and Office 2007 on a Windows 7 64 bit platform. -
Project OfficerPrivy Council Office May 2010 - Sep 2010Responsible for consolidating multiple test scripts into a single document and documenting the proper test procedure to be used when testing new releases of InfoXpress (RDIMS) or new platforms and applications integrated with InfoXpress.Responsible for providing first level end user support to InfoXpress users when necessary through the InfoXpress help line.Tasked with doing research on the customized Meta Data fields being used in Livelink eDOCS DM at PCO and offering suggestions on how they should be cleaned up prior to a migration to Livelink Content Server.Responsible for providing one on one InfoXpress coaching for end users when necessary. -
Rdims SpecialistJustice Canada Nov 2009 - May 2010RDIMS Technical Analyst, Provided end user support services for Open Text eDOCS 5.2.1 CU3 and for Open Text Content Server v.9.7.1 as well as for creating and supporting an Open Text Content Lifecycle Management 9.7.1 environment for the Business Analyst group. -
Sla Management And Technical Support Team Lead, Training Coordinator For The Canadian Public SectorOpen Text Sep 2007 - Oct 2009Coordinated all aspects of customer training for federal, provincial and municipal government customers, including classroom setup, and provision of training materials. Prepared and delivered training proposals to customers requiring custom on-site training.Guided clients with determining their training requirements based on their current environment and upgrade strategy.Monitored Canadian Public Sector support tickets in all support queues and ensured that they were resolved within the established Service Level Agreement.Responsible for escalating priority tickets within the organization and providing personalized follow up with customers.Responsible for generating reports for customers and Open Text management on open support cases. -
Client Support Services Team Lead, Rdims Tsg Testing Team LeadCgi Aug 2004 - Sep 2007As Client Support Services Team Lead I was responsible for supervising and reporting on the operation of the Client Support Services team.As RDIMS Technical Support Group Testing Team Lead I was responsible for creating and updating the project plans for new RDIMS releases.
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Client Support Services Team LeadCgi May 2001 - Jul 2004Responsible for supervising and reporting on the operation of the Client Support Services team• Trained and mentored new members of the RDIMS Client Support Services team.• Served as a liaison between the RDIMS Management Team, the RDIMS vendors, CSS, and the user community to ensure that the needs of the clients were met.
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Rdims Client Support ServicesCgi Aug 2000 - Apr 2001Provided end user support services by troubleshooting and resolving errors with RDIMS installations, identifying issues, and recommending possible solutions
John Coyne Skills
John Coyne Education Details
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Learnquest College For Advanced TechnologyMcse
Frequently Asked Questions about John Coyne
What company does John Coyne work for?
John Coyne works for Public Services And Procurement Canada | Services Publics Et Approvisionnement Canada
What is John Coyne's role at the current company?
John Coyne's current role is Technical Analyst at Public Services and Procurement Canada | Services publics et Approvisionnement Canada.
What is John Coyne's email address?
John Coyne's email address is jc****@****tico.ca
What schools did John Coyne attend?
John Coyne attended Learnquest College For Advanced Technology.
What skills is John Coyne known for?
John Coyne has skills like Enterprise Content Management, Knowledge Management, Information Management, Document Management, Records Management, Requirements Analysis, Integration, Requirements Gathering, Livelink, Software Documentation, Change Management, Business Process.
Who are John Coyne's colleagues?
John Coyne's colleagues are Dave Elliott, Chaz Klassen B.b.a, Mpa, Ana Pedale, Jean Campbell, Robert Jacques, P.eng., Pmp, Kirsteen Wrighte, Leslie Walton.
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John Coyne
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John Coyne
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John Coyne
Emergency Management And Business Continuity Practitioner With Extensive Experience In Both Civil And Public Health Emergency Management.Whitehorse, Yt2hotmail.com, gov.yk.ca
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